Product Support Analyst

GREAT OPPORTUNITY FOR RECENT COLLEGE GRADS! Join The Rawlings Company in a Product Support role and learn the insurance subrogation business. Promotion opportunity within 12 to 18 months.

The Rawlings Company is the national leader in sophisticated data mining and recovery services for the HealthCare insurance industry. We provide an unsurpassed level of commitment and quality while offering critical cost containment services to the major health care insurers in the US. We are headquartered in Louisville and locally owned, with a staff of over five hundred professionals serving the US health insurance industry.

Duties include:
- Maintain excellent client relations by contacting clients to obtain bill copies, purged history, contract language, histories, and certified documentation.
- Updating notes for Provider Recoveries.
- Establish turn around on client documentation as well as educate client/employer groups on the importance of providing accurate information.
- Providing statistical reports to clients and management.
- Update and maintain client spreadsheets for follow-up on outstanding requests according to company guidelines to resolution.
- Research information on the Internet.
- Locating information on various client systemsby pulling claims detail, member eligibility information, and group information.
REQUIREMENTS
- College degree preferred
- Very Strong attention to detail and organizational skills.
- Must be proficient in Microsoft Office.
- Ability to work well in a team environment.
- Must be goal orientated and have the willingness to follow procedures effectively.
- Must have excellent Customer service and communication skills.
- Ability to work in a fast-paced environment and perform well under pressure.
- Must posses excellent writing skills