Post Issue Specialist (TCXN) - (DW132162)

This position is responsible for receiving in the requirements from the field force for issued and placed cases and placing policies in force; requires the ability to process Not Takens, Reissues, Cancel After Issues and provide follow ups for any outstanding requirements for issued and placed cases; provides prompt and accurate information and services to field producers via phone, fax or email communication; possesses knowledge of products and departmental functions including policy issue and policy coding; handling numerous reports and assisting team mates with resolving extensive problems which are essential to this position; and other duties assigned. 90% of duties involve internal/external customer interactions.

QUALIFICATIONS:

Must be customer focused and strong in relationship development/management, able to think outside the box, achieve desired results even when faced with multiple obstacles, and have a sense of urgency. Must be comfortable and effective in working in a metrics driven environment with a quality focus. High School education (required); college education preferred; minimum of 2 years prior business experience required; LOMA 280 and 290 are preferred or ability to achieve within a year of hire; possess the ability to handle complex customer problems/inquiries and develop/maintain positive customer relationships; work in a team environment and keep a positive attitude in dealing with intense situations; understand New Business processes, computer systems, telephones and business machines; handle multiple daily activities with a high level of urgency with regard to large volume of work; basic knowledge of company products and procedures; the ability to stay late on commission cut-offs (monthly) and at year end (required); type/key 60wpm with 99% accuracy; be a self-starter, energetic, able to work in a fast-paced team environment and adapt to changes with a positive attitude.

Lincoln Financial Group is an equal employment opportunity/affirmative action employer that promotes work force diversity and hires without regard to race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, veteran status or other protected status. We promote a drug free work environment and we perform pre-employment substance abuse testing.

Lincoln Financial Group is the marketing name for Lincoln National Corporation and its affiliates.
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Company Overview


Lincoln Financial Group is a diversified financial services organization. Primary operations are based in Philadelphia, PA, Fort Wayne, IN, Greensboro, NC, and Hartford, CT. Lincoln companies offer financial, retirement and estate planning services plus financial and investment products in five areas: insurance and annuities, individual and group retirement plans, group benefits, mutual funds and investment management. Our goal is to provide clear, understandable financial information to aid customers and financial advisors in making sound decisions to meet individual financial goals.