Patient Representative (Doctor Offices)

About Us: Mount Sinai Medical Center is proud to be South Florida's hospital of choice for great medicine. For more than half a century, Mount Sinai has maintained a strong, heartfelt commitment to provide high quality care, enhance through teaching, research, charity care and financial responsibility.

With more than 3,000 employees, 500 volunteers, 935 beds, 26 operating suites and nearly 1,116 physicians, Mount Sinai is Florida's largest private, independent, not for profit, teaching hospital.

It takes the contributions of many individuals to make Mount Sinai the world - class institution it is today. We were recently named "Best Run Hospital With Over 500 Beds" by Florida Medical Business; we maintain a truly patient focus environment staffed by professionals with diverse perspectives, strong clinical skills and proven leadership capabilities. As a TEAM we have focused our efforts on assuring that our patients receive medical care of the highest quality.

Job Description:

The Patient Representative acts as a liaison between customers/patients, families and Hospital staff. Comforts assigned patients and families while attending the hospital services.

The ideal candidate will possess excellent communication skills (both verbal and written) and the ability to multitask and prioritize.

Mount Sinai Medical Center's managed care professionals are key components in our ability to deliver the highest quality of patient care to a diverse patient population. Individuals who will thrive in a collaborative, team environment will find this to be a challenging and rewarding opportunity.

General Duties

Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.
Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold. Hold times are to be kept to a minimum.
Repeats key information when writing down messages to ensure accuracy.
Accurately enters patient demographics information and insurance data in the computer as documented.
Verifies insurance information, collect referrals and authorizations, and/or other forms as documented.
Checks to ensure that patients fill out applicable forms completely and correctly.
Informs secretary or Office Coordinator when supply level is approaching reorder point.
Copies patient records if requested by insurance company or other physician's office.
Distributes mail accurately and on a timely basis.
Efficiently schedules appointments, recording them as documented and following practice policy.
Responsible for completing daily receipts and journals and deposits to cashiers.
Responsible for petty cash.

Department: Managed Care Department

Status: Full Time

Shift: Flexible


Benefits:

Competitive compensation plans
On-site Child Care Center and School (pre-k to 2nd grade)
Unlimited Free Online CEUs