PT - Customer Service Representative

Best Buy Co., Inc. (NYSE: BBY) is an innovative Fortune 100 growth company that continually strives to create superior customer experiences. Through more than 740 retail stores across the United States and in Canada, our employees connect customers with technology and entertainment products and services that make life easier and more fun. We sell consumer electronics, home-office products, entertainment software, appliances and related services.At Best Buy, our most important asset is our people. We place a high value on learning and growth, and we encourage our employees to excel in their fields. We offer a rich array of benefits that help contribute to balanced lives, general well-being, and supportive personal and professional relationships. We also offer competitive pay, employee discounts, and excellent career opportunities.In order to be considered for this position, you must complete an online application.Equal Opportunity/Affirmative Action Employer

The Customer Service Representative's role is to represent Best Buy Company as a concerned and reliable supplier of consumer products and services. Resolve customer concerns/complaints through direct phone contact and written correspondence, ensuring concerns are investigated and resolved in a courteous and timely manner, provide feedback to department manager regarding company policies and procedures, and compile concern/complaint information directly on the mainframe reporting system (i.e. Clarify) to be sent and used by the store management team to improve day to day operations on a location by location basis. In addition, the Customer Service Representative will develop contacts and working relationships with internal departments (i.e. service centers, marketing department).



Shifts looking to fill:

4:00pm - 10:00pm Mon. and Tues.; 11:00am - 7:30pm Sat and Sun

4:00pm - 10:00pm Mon and Fri; 12:00pm - 8:30pm Sat

4:30pm - 10:30pm Mon and Tues.; 12:00pm - 8:30pm Sun

4:30pm - 10:30pm Mon; 12:30pm - 9:00pm Sat

5:00pm - 11:00pm Mon; 12:30pm - 9:00pm Sun



Hourly pay: $12.00

No relocation available
JOB REQUIREMENTS


HS Diploma/Equivalent
12 months of Customer Service or related experience required
Intermediate level of experience in Microsoft Word, Excel, and Internet