PBX Operator

Job Summary:
Using established procedures this person will handle all incoming and in-house calls. This position will handle effectively and efficiently all telephone messages for guests, as well as wake up calls. Following established emergency procedures this person will act as the communications link in the event of an emergency situation. With respect to the telephone equipment this person will report all system malfunctions to the appropriate personnel.

Duties & Responsibilities:
• Efficiently answer all incoming calls and in-house calls in order to create guest satisfaction and create a positive impression of Kingsmill Resort.
• Give directions to guests both on and off property.
• Efficiently handle all guest messages and wake up calls according to established procedures.
• Serve as the communication center during an emergency situation. Follows established procedures in order to create a quick and appropriate response to the situation.
• May need to assist in monitoring the dispatch system by recording and forwarding all calls to appropriate departments.
• Assist with issuing of department keys, radios and phones.
• Handles information and brochure requests.
• Other duties as assigned.
REQUIREMENTS
Qualifications:
• Excellent telephone skills, clear speaking voice and great communication skills.
• Previous PBX experience
• Computer/Keyboard experience preferred.
• Position requires flexible availability to be able to work days, nights, weekends and holidays.
• Must be at least 18 years of age.
• Candidates must have professional presentation and excellent customer service skills.
• Candidates must have proven job stability through strong work history.
• Command of the English language is required.

Physical Requirements:
• Ability to lift, push, pull, or carry a minimum of 25 lbs.
• Ability to sit for an extended period of time
• Ability to perform repetitive hand action


AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER M/F/D/V