Office Services Supervisor

Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu and services are provided by its subsidiaries, including Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP and Deloitte Tax LLP. Deloitte & Touche USA LLP’s subsidiaries are among the nation’s leading professional services firms, providing audit, tax, consulting, and financial advisory services through nearly 30,000 people in more than 80 cities. Known as employers of choice for innovative human resources programs, they are dedicated to helping their clients and people excel.Deloitte Services LP provides a wide variety of internal support services to Deloitte & Touche USA LLP and its subsidiaries and its people. Deloitte Services LP is comprised of Operations, Financial Support Services, Information Technology, Marketing & Communications, Human Resources and more. As with all the businesses within Deloitte & Touche USA LLP and its subsidiaries, a core set of competencies is
associated with each of these channels. An overall understanding of quality client service, a proven track of working in multifunctional teams and across multiple geographies, a strong business acumen and the instinct to think and act globally are essential for advancement within Deloitte Services LP.
 
Job Overview: 
Provide day-to-day supervision of the Office Services group.  This group provides various services to over 1000 people at the PSC including purchasing, conferencing/catering, meeting room set-up, hoteling and Office Services Hotline services. 
 
Job Responsibilities:
- Provide strong, positive leadership for the group.  Manage and monitor staffing for above functions, ensuring responsive and efficient services are delivered to internal clients.
- Implement new software technologies, changes, and upgrades as it relates to Office Operations to ensure projects are implemented as scheduled.
- Manage and monitor operational processes.  Responsible for
maintenance and continuous improvement of standards and processes.
- Coaches, counsels, and promotes team environment.
- Assist Office Operations Manager to develop, communicate, and manage service level agreements.
- Liaison with other Shared Service functions to promote open communications and responsive vs. reactive service delivery.
- Interface with Finance, Operations, and Technology personnel and leaders and at times, members of firm leadership.
- Participate in other special projects, as needed. - 5+ years management experience in an office operations environment (i.e. Mailroom, conferencing, etc.) 
- Bachelor's Degree preferred and/or relevant work experience
- Excellent customer service skills to effectively communicate and interact with all levels of management and staff
- 3 or more years experience with people and performance management including goal setting
- Prior project management experience (i.e. implementing new
technologies)
- Able to create and implement strategies and processes tailored to meet the needs of the office and firm
- Excellent written/verbal communication, listening, negotiation, and facilitation skills.
- Strong time management/organizational skills including appropriate sense of urgency and proactive approach
- Positive outlook, resilience, and flexibility exhibited through ability to work in fast paced, demanding environment with changing priorities
- Leadership skills (ability to assess situation, influencing/persuasiveness, confidence, courage, executive presence, visibility and approachability)
- Proficient in Microsoft Office application, including Outlook, Word, Excel, and PowerPoint
- Excellent presentation skills required
- Professional judgment
- Detail oriented
- Excellent organizational ability and attention to detail
- Ability to work independently and juggle multiple priorities
- Exhibit
professionalism and must have an outstanding customer service attitude and skills; energetic self-starter with a positive can-do attitude and a positive work ethicDeloitte & Touche USA LLP and its subsidiaries ("the Deloitte US Firms") are equal opportunity employers.Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, its member firms and their respective subsidiaries and affiliates. As a Swiss Verein (association), neither Deloitte Touche Tohmatsu nor any of its member firms has any liability for each other’s acts or omissions. Each of the member firms is a separate and independent legal entity operating under the names “Deloitte,” “Deloitte & Touche,” “Deloitte Touche Tohmatsu,” or other related names. Services are provided by the member firms or their subsidiaries or affiliates and not by the Deloitte Touche Tohmatsu Verein.
Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu. In the U.S., services are provided by the subsidiaries
of Deloitte & Touche USA LLP (Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP, Deloitte Tax LLP and their subsidiaries), and not by Deloitte & Touche USA LLP.
REQUIREMENTS
Please see Job Description