Northeast Regional Alternative Officing Manager

Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu and services are provided by its subsidiaries, including Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP and Deloitte Tax LLP. Deloitte & Touche USA LLP’s subsidiaries are among the nation’s leading professional services firms, providing audit, tax, consulting, and financial advisory services through nearly 30,000 people in more than 80 cities. Known as employers of choice for innovative human resources programs, they are dedicated to helping their clients and people excel.Deloitte Services LP provides a wide variety of internal support services to Deloitte & Touche USA LLP, its subsidiaries and its people.  Deloitte Services LP is comprised of Operations, Financial Support Services, Information Technology, Marketing & Communications, Human Resources and more.  As with all the businesses within Deloitte & Touche USA LLP and its subsidiaries, a core set of competencies is
associated with each of these channels.  An overall understanding of quality client service, a proven track of working in multifunctional teams and across multiple geographies, strong business acumen and the instinct to think and act globally are essential for advancement within Deloitte Services LP.
 
Job Overview:
 
Serve as a senior leader within the operations team in the Northeast Region.  Responsible for all Hoteling/SmartSpace locations within the Region.  Reports to the Regional Operations Leader.  Performs in accordance with the Operational Support Systems & Technology vision, strategic objectives and mission. A strong overall understanding of quality customer service, a proven track record of working cross functions at various levels, a strong business acumen and the ability to have independent thinking.  Must be available for regional travel regularly.
- Participates in development of regional strategies and standards
- Manages relationships, client satisfaction and
alignment across the region, emphasizing a spirit of cooperation and collaboration
- Respond to service levels raised by customers or the regional operations leader
- Supports and sets hoteling standards throughout the Northeast Region
- Participates on national committees as it relates to Hoteling and Shared Services
- Work on National Hoteling initiatives
- Support design, construction and moves into new space within the region
- A member of the Northeast Operations Leadership Team
- Responsible for occupancy and utilization within all hoteling locations in the region
- Manage the courtesy check process four times per year and make recommendations on findings to ROL and Facility LeadersQualifications:
- Strong leadership skills (the ability to manage and address issues as well as manage change within the Northeast Region)
- Ability to develop, build and lead a team
- Excellent verbal and written communication skills Ability to build and manage teams
- Ability to multi-task various projects and manage varied clients
- Hospitality background a plus
- Ability to work on short notice projects
- Willingness to travel
- Four year college degree/university degree
- Seven to ten years of relevant work experience in a client service oriented environment; general administrative responsibilities with focus on operations, HR and strong people management
This position may be based in any Northeast Region Deloitte office, but NYC is the preferred location since the Management team is also based in NY.Deloitte & Touche USA LLP and its subsidiaries ("the Deloitte US Firms") are equal opportunity employers.Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, its member firms and their respective subsidiaries and affiliates. As a Swiss Verein (association), neither Deloitte Touche Tohmatsu nor any of its member firms has any liability for each
other’s acts or omissions. Each of the member firms is a separate and independent legal entity operating under the names “Deloitte,” “Deloitte & Touche,” “Deloitte Touche Tohmatsu,” or other related names. Services are provided by the member firms or their subsidiaries or affiliates and not by the Deloitte Touche Tohmatsu Verein.
Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu. In the U.S., services are provided by the subsidiaries of Deloitte & Touche USA LLP (Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP, Deloitte Tax LLP and their subsidiaries), and not by Deloitte & Touche USA LLP.
REQUIREMENTS
Please see Job Description