Message Center Services Staff - Dallas

Ernst & Young, a global leader in professional services, is committed to restoring the public’s trust in professional services firms and in the quality of financial reporting. Our 107,000 people in 140 countries pursue the highest levels of integrity, quality, and professionalism in providing a range of sophisticated services centered on auditing, accounting, tax, and transactions. We strive to help all of our people achieve both their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized by organizations such as Fortune, Working Mother, and Training magazine, Ernst & Young continually strives to be a great place to work.
Job Description:
The purpose of this position is to serve as the initial point of contact for routing internal and external calls at an Ernst & Young site, providing information services and direction to employees, customers, guests and vendors. The individual in this position must project a courteous and patient image over the firm’s telephone network, responding with skill and courtesy to heavy surges in workload. Responsibilities Provide quality customer focused Operator and message services for the firm’s telephone network. Answers telephone call and routes calls to or pages staff when necessary. Utilizes firm knowledge to ensure proper telephone call management. Reports system problems to telecommunications and follows through to resolution. May train message center back-up. May provide back-up reception or other administrative support services. Understands emergency procedures and responsibilities, and may serve as first point of contact in emergencies.Ernst & Young LLP, an equal opportunity employer, values the diversity of our work force and the knowledge of our people.
REQUIREMENTS
Qualifications: To qualify, candidates must have: a high school diploma, or equivalent work experience approximately 1-3 years of related experience