Manager: Mail Operstions

Oce Business Services has an exciting new opportunity for a Site Manager to manage the day-to-day mail room operations and a staff of 8 at a premier site in Columbia, MD. We are seeking a dynamic, high energy, resourceful individual that has previous experience supervising a minimum of 8 people. This position requires a candidate with prior Mailroom Operations experiences. This is a high security site that will require the chosen individual to be able to obtain a Government Security Clearance.

RESPONSIBILITIES:Ensures that all commitments and customer expectations are met or exceeded.Handles day-to-day management of customer relationship and account and facilitation of the contract.Accountable for achieving service levels.Work with the Client to understand business drivers to anticipate and prepare for changes in specifications or volumes.Works with the Operation’s support team on going to provide Client enhancements: operational, reporting and service delivery programs, standards, procedures and specifications that are appropriate to clientHandles problem resolution by developing appropriate solutions, delegating to appropriate division if necessary or escalating to point of resolution.Maintain effective customer relations · Ensure proper maintenance and usage of all equipment and suppliesInterface with the client, operations team, and corporate departments as necessaryHire, train, develop, and appraise staff effectivelyManage budget and control expenses effectivelyCommunicates with management, peers and regional staff members in a timely and respectful manner.Performs additional duties as assigned and participates on special projects as requested.
Océ Business Services, Inc. is an international leader in optimizing the value of global document management solutions. For more than 125 years, Océ has specialized in creating the finest high speed and volume production printers; wide and narrow format printers, copiers, scanners, facsimiles, supplies, services and related software. On Site Staffing means companies contract to turn over the management of various office service functions over to Océ. With the expertise of Oce’s management team and line-staff, we reduce costs, improve efficiency and allow clients to focus on their core business. Océ portfolio of services has grown from mail and reprographics to include print, electronic printing systems, production mail, and records and document management.
REQUIREMENTS


MINIMUM QUALIFICATIONS:Should possess product knowledge (mailing equipment, third party products and services, etc.)Must have 2 years of management experienceExcellent computer skills; spreadsheets applicationsAdvanced customer service skills, professional attitude & appearanceCreate a customer focused environmentStrong organizational, administrative, record keeping & time management skills.Successful track record in motivating and managing a staffThis Manager must have excellent verbal and written communications skills.The candidate selected must be dependable, reliable, detail oriented with good organizational skills as well as have self-initiativeContact: Please send your resume with salary requirements toKatrina JoyceOcé Business Services Regional Human ResourcesEmail: katrina,[Click here for email] (Preferred)


We offer stability, growth, and excellent benefits.
You can learn more about our organization by visiting www.oce.com

Equal Opportunity Employer M/F/D/V