Manager Guest Services

We have Fun!! Gaylord Entertainment (NYSE:GET) is a leading hospitality and entertainment company based in Nashville, Tenn. which owns and operates three industry-leading brands – Gaylord Hotels (www.gaylordhotels.com), a growing number of upscale, meetings-focused resorts; ResortQuest (www.resortquest.com), the nation’s largest vacation home network; and the Grand Ole Opry (www.opry.com), the weekly showcase of country music’s finest performers for 80 consecutive years. The Company’s entertainment brands and properties include the Ryman Auditorium, General Jackson Showboat, Springhouse Links Golf Club, Wildhorse Saloon, Radisson Hotel Opryland and WSM-AM. For more information about the Company, visit www.gaylordentertainment.com.
Train and supervise the work of all shift Guest Services employees. Act as liaison between shifts, updating the following shift supervisor as to the days events and other pertinent information. Assign schedules and duties to the guest services staff daily.- Train new guest services staff. Schedule and supervise the entire shift's guest services staff, handling the problems when a guest service representative is unable to do so. Process guest check-ins and check-outs, and collect rent money. Prepare arrival packages for guests. Process credit cards per ResortQuest’s procedures. Responsible for accurate daily collection of money and preparing daily deposits. Assist guests with their questions or complaints, requiring good public relations at all times.- Answer property's incoming telephone switchboard and direct calls to appropriate person. Record guest telephone charges, as well as other guest charges. Take messages and ensure that guests are alerted that a message is being held at the front desk. Use computer to make reservations or check unit availability for guest and owner inquiries. Respond to telephone and written requests for information and brochures, rental rates, schedules. Promote and sell property.- Prepare work orders for housekeeping and maintenance departments when discrepancies are reported by the guest.
Prepare daily rent receipt journal, deposit receipts and other reports as required. Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing. Maintain a clean and presentable work station, as well as a friendly and courteous personal manner at all times. Perform other duties as assigned.
REQUIREMENTS
High School diploma or equivalent required.
Previous experience in supervisory role preferred. Accounting and computer skills necessary.
Relocation assistance NOT provided.Gaylord Entertainment offers a competitive, comprehensive benefits and compensation package. Gaylord promotes a Drug-Free workplace and is an Equal Opportunity Employer (EOE).