MAILROOM ASSISTANT II

Improving the Lives of Families through
Child Care Services, Research, and Advocacy since 1980Crystal Stairs is one of the largest private non-profit child development corporations in the State of California. We help families locate affordable and appropriate childcare through a variety of services, working with childcare providers, educators, advocates, and community members to positively impact the lives of over 25,000 children per year.As an Employer-of-Choice, Crystal Stairs is proud of our cordial, collegial work culture. We are committed to creating a family-friendly environment and encouraging employees to achieve work-life balance. That’s why we offer your choice of flexible work schedules, with a paid lunch break: four 10-hour day workweeks, four 9-hour days, and one 4-hour day, or a five 8-hour day workweek.You’ll receive 2 weeks paid vacation to start, 3 weeks after 3 years, and 4 weeks annual vacation after 5 years. You’ll also receive 3 personal days per year, 8 holidays, and a paid holiday break between Christmas and New Year’s which serves as an extra, “mini vacation”.
Our outstanding benefits include 100% employer-paid HMO health and dental plans, 80% employer-paid PPO health and dental plans, and vision and employee assistance plans. We offer employer-paid life insurance, and optional supplemental life/dependent life insurance, as well as flexible spending accounts for health care and dependent care expenses. We also offer a 403b plan for new employees, and a 401k (with employer match & profit sharing), with 100% vesting after just four years.If you’re ready for an enriching career, one with meaning and challenge, then Crystal Stairs is for you. Our mission— to Make Crystal Stairs the Premiere Child Care and Child Development Agency in California—is not an easy one. Yet, within it you will find significant achievement, satisfaction and reward. Ready to make a difference? Join us!MAILROOM ASSISTANT II
What We’re Looking For:Crystal Stairs is seeking a Mailroom Assistant II to sort, deliver, and pick-up inter-office mail, and packages according to established time frames and service standards. Assist with receiving and logging incoming items from the U.S. Postal Service, Federal Express/DHL such as letters and packages, including certified, registered, and return receipt. Coordinate special messenger services when necessary. Order and maintain supplies for the postage meters as well as maintaining and printing out daily and monthly postage reports. Train other employees in the safe and efficient operation of postage machines and mailroom procedures and assist supervisor with the development and maintenance of mailroom procedures. Provide support to helpdesk requests and troubleshoot technical problems when postage machine is not functioning properly and initiate service calls.Other key duties include resolving customer complaints related to discrepancies in mail services such as lost mail, mis-routed mail, returned mail, etc.
REQUIREMENTS
EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:•High school diploma or equivalent; some college preferred.
•U.S. Postal Service knowledge or experience is required.
•Valid Class “C” California Drivers License.
•Physical agility and strength to regularly lift and/or carry mail or materials and the ability to lift 40 lbs.
•Minimum of 3 years demonstrated knowledge and experience in a related functional area (mailroom operations) with 300+ employees and with mail handling equipment such as Pitney Bowes.•Minimum 2 years demonstrated customer service skills and tact when dealing with internal customers.
•Intermediate working knowledge of Microsoft Excel and Word is required for the generation of reports, internal and external correspondence, and effective communication via e-mail.
•Professional and pleasant telephone manners and voice.
•Ability to read and understand complex technical manuals.
•Demonstrated ability to work effectively and cooperatively with all levels of staff.
•Good written and oral communication skills.
•Significant walking and standing for long periods of time.
Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.Please log onto our website to learn more about who we are and the work that we do at:
www.crystalstairs.org