Life Cafe Assistant Department Head

At Life Time Fitness (NYSE:LTM), our goal is simple: To provide both our Members and our Team Members with the resources to achieve a more balanced, fulfilling and engaged life, physically and professionally. Today, we are one of the nation's fastest-growing health and fitness companies. Our fitness centers, services and products are among the most innovative, effective and trusted in the country. With clubs nationwide, nutritional products, a national health and fitness magazine, a world-class triathlon and much more, we are your answer to a healthy way of life and work.

Position Summary



Provides exceptional guest service, ensuring our members have a total fitness experience that is friendly and inviting, functional and innovative, educational and entertaining. Assists the Department Head in casting, training, and developing all Life Café team members to ensure continuous growth and development. Upholds the fulfillment of Life Time Fitness' Mission Statement.



Examples of Work Performed

1. Provides fresh and nutritional food to members with a level of service that results in making the Life Café a regular part of the club visits
2. Works on the floor by preparing food, meeting, greeting and serving customers
3. Oversees the day-to-day operations to ensure safety, service and sanitation
4. Works the line during peak times to make sure things are running smoothly
5. Engages and advises members as they shop for nutritional supplements and vitamins
6. Sells nutritional products
7. Ensures that food preparation is of the highest quality
8. Maintains cleanliness of the kitchen and Life Café areas ensuring that sanitation levels meet established standards
9. Assists in maintaining the budget set by the Department Head
10. Balances cash drawers at the beginning and end of each day
11. Supervises, trains, develops, and assesses staff to ensure continuous growth through orientations, direction, and feedback
12. Assists the Department Head with creating the staff schedule
13. Recruits and interviews for additions to staff
14. Makes hiring recommendations subject to the approval of the Department Head
15. Coaches and counsels staff as needed
16. Makes recommendations on promotion, disciplinary action and termination of staff. Takes appropriate action subject to the review and approval of the Department Head
REQUIREMENTS


Minimum Qualifications



Education:
High school diploma or GED
College degree in related field preferred



Experience:
One to two years related food and beverage or retail experience
Three to five years related food and beverage experience preferred
Six-months to one-year supervisory experience



Licenses / Certifications / Registration:
None required



Knowledge, Skills, Abilities and Other Characteristics

1. Ability to multi-task and learn quickly
2. Excellent customer service skills
3. Ability to handle and resolve customer conflicts in a professional, tactful manner
4. Ability to build relationships with members and guests
5. Ability to operate a personal computer
6. Knowledge of standard office procedures and software
7. Detail orientated, organized and professional
8. Knowledge of point of sales computers
9. Knowledge of nutritional food products
10. Ability to work with knives, food slicers and hot food
11. Ability to motivate others
12. Ability to foster team environment with young adults


Physical / Mental Requirements and Working Conditions

This position is required to regularly:

1. Stand for long periods of time
2. Walk, sit, talk and hear
3. Use hands to finger, handle or feel
4. Read, write, type and comprehend text
5. Lift up to 30 pounds
6. Stoop, kneel, crouch or crawl
7. Reach with hands and arms
8. Taste or smell
9. Visually observe objects up close and at a distance
10. Effectively communicate and interact with others
11. Use reasoning and solve problems through deduction