Lead, Telephone Survey Center Specialist (6-month term)

The RAND Corporation is a non-profit research organization providing objective analysis and effective solutions that address the challenges facing the public and private sectors around the world.

Position Description:

(Part-time, 30hrs/wk) Lead, Telephone Survey Center Specialist (6-month term)

RAND's Survey Research Group (SRG) is seeking a Lead Telephone Survey Center (TSC) Specialist who will supervise, schedule, train and ensure quality control of the telephone interviewers. The Specialist will oversee the daily activities and maintenance functions within the TSC and interact with project representatives and the Data Reduction Department. The Lead TSC Specialist positions are subject to specific project funding and require early morning and weekend work. Specific tasks are:
• Schedule telephone interviewers based on project needs
• Monitor and review interviewers' performance
• Ensure accuracy and quality of phone interviews
• Ensure compliance with TSC policies and procedures
• Interview, select and train TSC interviewing staff
• Produce interviewer productivity reports
• Summarize the specific status of a project
• Generate reports to determine, predict or prevent potential problems for a specific project
• Identify and assess phone and computer equipment problems
• Manage day-to-day TSC facility issues
• Ensure a productive working environment
• Communicate project status on a timely basis to the project representatives
REQUIREMENTS
Educational requirements: AA degree.

Additional skills:
• Must have supervisory, organizational and administrative skills
• Ability to troubleshoot, monitor, motivate and critique
• Strong computer skills
• Excellent written and oral communication skills are a must
• Prior experience as lead interviewer, monitor or supervisor is a plus
• Experience with Computer Assisted Telephone Interviewing (CATI) systems desirable
• Bilingual English/Spanish skills a plus.

Related experience required: 0-2 years

RAND accepts applications only through our website, http://www.rand.org/jobs. Click “Find a Job at RAND,” and click on the “Advanced Search” link. Enter 1822 in the “Job Opening ID” box and click “Search.” Follow the prompts for application submission. RAND is an Equal Opportunity/Affirmative Action Employer.