Issue Processor

The Issue and Amendment Processor is responsible for preparing the initial billing statements and administration materials for new policyholders. For policyholders who are amending their plans of insurance, the Processor is responsible for creating new or revised billing statements; for calculating sales credit, and preparing new administration materials. The Processor is responsible for ensuring the initial or revised bills are completely accurate. Processors create the first impression of our company, therefore, they need to work quickly and accurately. The Processor uses multiple systems, i.e. GH, GI,Solar, SSMENU and COMPASS. Specific responsibilities include:processing enrollment materials; creating initial premium statements for new business providing policyholders, group offices and brokers with information and assistance maintaining clear communication with customers and sales force on the phone, and through e-mail and written mail utilizing customer relations technology as required

REQUIREMENTS


Skills Required for the Job:Excellent typing/data entry skills Attention to detail Good telephone and customer service skills; possess ability to communicate effectively with policyholders, sales office and brokers Ability to work in a fast paced, and goal driven environment Good written and verbal communication skills Familiarity with Assurant and other basic computer applications General understanding of our products Teamwork and Cooperation Flexibility