Intake Coordinator — Entry-level Customer Service

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.

Optum delivers personal health management solutions designed to help individuals stay healthy, get healthy and live with illness. Evidence-based medicine, technology and specially trained nurses are combined to identify an individual's health needs, make referrals to appropriate resources and close gaps in care. With capabilities ranging from wellness promotion to self-care and triage to longitudinal case management, Optum delivers an integrated, cohesive approach to managing the health of each individual--as an individual.



If you're seeking a rare combination of support and resources for your career, Optum is the healthy business for your professional success.



Rapid business growth has highlighted our need for a positive, customer-focused professional like you to join our thriving team. The Intake Coordinator would enjoy a reliable work schedule and lots of advancement potential in a collaborative team environment. Come and discover the opportunities that await you when you apply your healthcare experience with a Fortune 100 Company.



Primary responsibilities include:


Answering calls from members, providers and insurance companies


Providing assistance to callers regarding inpatient and outpatient admission and pre-certification issues


Documenting patient, provider and treatment information in our system
Relaying pre-certification cases to nursing staff for review

Job Requirements:

Healthcare and customer service experience are required. A background working with medical terminology is preferred, and ideal candidates would have call center experience as well. Computer proficiency with MS Windows is needed, and typing skills are essential. If you fit these criteria, and you are a flexible individual with an excellent phone presence and solid interpersonal skills, we urge you to take advantage of this unique opportunity.



UnitedHealth Group offers a full range of comprehensive benefits, including medical, dental and vision, as well as a matching 401k and an employee stock purchase plan.



If you are interested in growing professionally within an innovative, highly respected organization, we invite you to explore this excellent growth opportunity!



Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.