Intake Coordinator/Customer Service - Great Part Time Role!

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.

Optum delivers personal health management solutions designed to help individuals stay healthy, get healthy and live with illness. Evidence-based medicine, technology and specially trained nurses are combined to identify an individual's health needs, make referrals to appropriate resources and close gaps in care. With capabilities ranging from wellness promotion to self-care and triage to longitudinal case management, Optum delivers an integrated, cohesive approach to managing the health of each individual--as an individual.



We offer an opportunity to truly make a difference while advancing your career. It's a rare combination that makes Optum the ideal place for your professional and personal satisfaction.



We're looking for talented individuals to join our professional, yet fun environment in this challenging position. Enjoy ideal part-time hours and an interesting variety of calls from customers all over the country. A rewarding growth opportunity awaits you when you apply yourself here.



**Note: Call center hours are M-F, 6:00 am to 6:00 pm. Part-time shifts are yet to be determined, but will most likely be geared toward the beginning of the week. i.e., Full days Monday and Tuesday, half day Wednesday.**



Primary responsibilities include:


Taking incoming calls from providers and members regarding questions or issues related to patient care


Researching callers' information in the system


Documenting caller information
Assessing caller needs and moving the case along to the appropriate resources


Job Requirements:

Customer service experience is required, ideally in a call center. Excellent verbal communication skills are essential. Computer literacy and solid typing skills are a must. Healthcare experience is preferred, as is a background with medical terminology and coding.



UnitedHealth Group offers a full range of comprehensive benefits, including medical, dental and vision, as well as a matching 401k and an employee stock purchase plan.



If you are interested in growing professionally within an innovative, highly respected organization, we invite you to explore this excellent growth opportunity!



Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.



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