Insurance Agency Support Representative

Where Drive Meets Opportunity!

Since our inception in 1989 we have prospered thanks to the vision and dedication of our employees. We’re an established, continuously growing, employee-conscious company, seeking candidates with that same enthusiasm, professionalism and passion!

National Interstate is an outstanding provider of innovative and customized insurance products and services to specialty markets. We deliver these products in a cost effective manner and at a level of excellence that fosters the continued loyalty of our customers.

We are proud to be recognized by the Northcoast 99, one of the 99 top workplaces for top talent in Northeast Ohio by the Employers Resource Council and the Weatherhead 100, recognizing the 100 fastest growing companies in Northeast OH. In addition, we hold the distinct honor of receiving the Centurion Weatherhead 100 Award for the fastest growing large company (sales over $100 million) for the second year in a row. We are rated A (excellent), financial size (VII) by A.M. Best, the leading industry indicator of financial strength.

National Interstate wants you to add your vision and drive to our team! We are currently seeking Commercial Lines Insurance Agency Support Representatives. Should possess a P&C License or is willing to obtain within first 90 days of employment.

The enthusiastic Agency Support Representative will provide service to clients involving coverage verification and policy changes. This also includes corresponding with clients, assessing all accounts in the designated territory (large and small fleet) and pursing additional coverage, providing agency support to Regional Account Managers by ordering loss histories, driving records, medical records and other information required to complete submissions.

•Commence and complete Certificates of Insurance and policy changes within agency standards. Involves interaction with clients both internally and externally.
•Maintain and update documentation and client files within the Agency Management System specifically upon binding and policy issuance.
•Maintain and follow process for the completion of service requests until completed.
•Review and document submissions for completion prior to sending to various markets for quotes.
•Participate in various agency projects as required to maintain deadlines.
•Review all policies prior to mailing for accuracy.
•Complete Audit form and follow up with appropriate company regarding errors.
•Mail policies to clients within agency standards.

Qualifications we are looking for:

•High School Diploma or equivalent
•6 months minimum experience in an agency office environment.
•Prior sales experience helpful.
•Must have Ohio Property and Casualty Insurance License or be willing to obtain within first 90 days of employment.
•Experience with Microsoft Word, Excel, Outlook and the Internet.
•Other agency management system experience would be a plus.
•Strong follow up and multi-tasking skills
•Communicate effectively both written and orally.
•Completion of a Business Communications course or related Certifications would be helpful.
•Able to read, comprehend and evaluate various situations to arrive at a resolution without constant supervision.
•Must be bondable.

Benefits:
Our beautiful corporate headquarters is in Richfield, OH & conveniently located just off I-77 and I-271.
Some of the other great benefits we offer our Full-time employees:
•Comprehensive benefits: Health, Dental, Disability, Prescription, Life
•Competitive salaries
•401k retirement plan
•Profit Sharing
•Goal Sharing Bonus
•Tuition Reimbursement
•Paid Time Off & Holidays
•Employee Assistance Program
•Rewarding advancement opportunities for hardworking people
•Dynamic, exciting, growing, professional & friendly work environment
•Fitness center
•Lunch program

Drug Free Workplace
We are an Equal Opportunity Employer

www.nationalinterstate.com/careers

Give Your Career The Direction It Needs!
REQUIREMENTS
See Job Description