I.S. Intern

The duties for this position include, but are not limited to:

Assisting in first level of support

Answering service desk phone

Basic troubleshooting of computer hardware and software

Keep users informed about status of issues

Focus on customer satisfaction

Other duties and projects as assignedJob Requirements

Basic computer hardware and software knowledge

Basic understanding of networking

Excellent verbal and written communication skills

High attention to detail

Excellent customer service skills

Excellent phone etiquette

Positive behavior/attitude
Follow-through
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