Houston Office Records Supervisor

Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu and services are provided by its subsidiaries, including Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP and Deloitte Tax LLP. Deloitte & Touche USA LLP’s subsidiaries are among the nation’s leading professional services firms, providing audit, tax, consulting, and financial advisory services through nearly 30,000 people in more than 80 cities. Known as employers of choice for innovative human resources programs, they are dedicated to helping their clients and people excel.Deloitte Services LP provides a wide variety of internal support services to Deloitte & Touche USA LLP and its subsidiaries and its people. Deloitte Services LP is comprised of Operations, Financial Support Services, Information Technology, Marketing & Communications, Human Resources and more. As with all the businesses within Deloitte & Touche USA LLP and its subsidiaries, a core set of competencies is
associated with each of these channels. An overall understanding of quality client service, a proven track of working in multifunctional teams and across multiple geographies, a strong business acumen and the instinct to think and act globally are essential for advancement within Deloitte Services LP.
 
The Office Records Supervisor is responsible for leading & supervising the Central Files operations and the Central Files staff for the Houston office. The successful candidate is the lead records administrator of the Houston office and reports to the Houston Area Manager. In a very large office, this role may serve as the leader of one or more processes within Central Files. 
 
The successful candidate, together with the Central Files staff, is responsible for tracking and safeguarding all administrative and client working paper files and records of the Houston office utilizing the Deloitte Records Management System ("DRMS").  The successful candidate is also responsible for servicing the
filing needs of the clients of Central Files.
 
The successful candidate will be responsible for direct supervision of Central Files employees and will have input on staffing issues, including hiring, evaluating, counseling and terminating employees. In addition, the successful candidate will be responsible for facilitating teamwork, providing direction, delegation and review of tasks, and will assist with setting and managing the budget. Working closely with the Central Files staff, the successful candidate will ensure that all office working paper files and records are accurately entered in DRMS, barcode labeled, tracked and securely stored in onsite and offsite storage.  The successful candidate is also responsible for fulfilling internal client requests for retrieval of client working papers on a timely basis, providing superior service at all times. The successful candidate will ensure that files are archived and destroyed in compliance with U.S. Firms retention schedules, and for identifying
and safeguarding files placed on hold from destruction.
 This role requires a significant level of technical expertise.  The role requires the ability to work proactively without significant guidance or direction to trouble shoot & problem solve, and to leverage staff and other resources effectively. The successful candidate must maintain a very high level of professional and ethical standards in working closely with client service professionals at all levels within the organization. The role requires flexibility around office hours and occasional travel to off-site client locations and advanced proficiency in the areas of communications, management and technical skills.
          Experience implementing and/or managing an Electronic Records System is desirable
          Experience in managing people
          Strong presence, poise and communication skills, including both written & verbal
          Excellent customer service skills, including ability to anticipate needs and
multi-task
          Strong computer skills
          B.S. degree in Records Management, Library Science, Accounting, Business or Technology strongly preferred
          Minimum 1-3 years of relevant experience in records management and technical skills, including records management systems, imaging and emerging technologies with B.S. degree; or 3-5 years prior relevant experience with Associates degree in some specialized training beyond high school in a recognized technical program
          CRM preferredDeloitte & Touche USA LLP and its subsidiaries ("the Deloitte US Firms") are equal opportunity employers.Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, its member firms and their respective subsidiaries and affiliates. As a Swiss Verein (association), neither Deloitte Touche Tohmatsu nor any of its member firms has any liability for each other’s acts or omissions. Each of the member firms is a separate and independent legal entity
operating under the names “Deloitte,” “Deloitte & Touche,” “Deloitte Touche Tohmatsu,” or other related names. Services are provided by the member firms or their subsidiaries or affiliates and not by the Deloitte Touche Tohmatsu Verein.
Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu. In the U.S., services are provided by the subsidiaries of Deloitte & Touche USA LLP (Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP, Deloitte Tax LLP and their subsidiaries), and not by Deloitte & Touche USA LLP.
REQUIREMENTS
Please see Job Description