Houston Administrative Assistant - Tax Service Center

Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu and services are provided by its subsidiaries, including Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP and Deloitte Tax LLP. Deloitte & Touche USA LLP’s subsidiaries are among the nation’s leading professional services firms, providing audit, tax, consulting, and financial advisory services through nearly 30,000 people in more than 80 cities. Known as employers of choice for innovative human resources programs, they are dedicated to helping their clients and people excel.Shared Services provides a wide variety of internal support services to our global firm and our people. Areas of opportunity include Human Resources, Information Technology, Marketing and Communications, Financial Support Services and more. As with all the functions within Deloitte, a core set of competencies is associated with each category. An overall understanding of value-added client service, the experience
to work in multifunctional teams, a strong business acumen and the instinct to think and act globally are essential for advancement within the firm. To learn more about opportunities, industries and service lines within this function, visit our regional web sites for information specific to the country where you will be working.
 
Job Title: Houston Administrative Assistant - Tax Service Center
Career Level: 2
Posting for:  Mid-America/Houston
  
Job Summary:
This job exists to provide administrative support services for one or more internal clients. While the nature of the job responsibilities would remain primarily administrative they would differ based on the requirements of each client being served. The role holder would need to maintain very high level of professional and ethical standards in communicating with both external and internal contacts for the client. The role may require flexibility around overtime. An intermediate level proficiency of administrative skills including
communication and computing is required. The role also requires basic knowledge of the clients business and other behavioral competencies.
 
The role is typified by, but not excluded to the following duties and responsibilities:
 
Deloitte Applications:
Proficiently utilize Deloitte business applications and other functional specific applications where applicable to execute client requests and carry out administrative and support services. This may include transaction execution, reports generation and compilation (e.g. CRM, DPS etc)
 
Communication
Compose business correspondence under direction from the clients served.
Handle all incoming calls proficiently and follow through with issues raised with appropriate parties.
Provide communication summaries and place calls on behalf of client as directed.
Arrange essential mail both paper and electronic to help expedite client actions and avoid missing deadlines.
 
Document Creation
Prepare professional business
communication documents including memos, letters and emails with some direction from client
Adhere to firm directed formats including fonts and logos for all internal and external communication documents
 
Organizing and Planning
Arrange and own booking for conference rooms, catering, audio visual and telephony equipment for meetings and conferences as requested by client
Arrange international and national travel under guidance from the client in accordance with firm policy
Coordinate and arrange logistics for external functions including meetings, conferences, entertainment, receptions and dinner arrangements with significant direction from the client
Prepare official agenda for meetings
Compile materials for training and meetings with significant direction and instruction from client
 
 Competencies:    
 
Work Flow Management:
 -  Optimizing Resources
 -  Process Improvement
Service Excellence:
 -  Defining Internal Client Needs
 -  Serving the
Internal Client
 -  Understanding the Business Environment
Management Effectiveness:
 -  Knowing the firm
 -  Communicating Effectively
 -  Managing Work/Projects
 -  Developing Yourself and Others
Leadership Effectiveness:
 -  Developing Commitment
 -  Creating a Collaborative Environment
 -  Leading Change
 -  Achieving Results
 
AA Specialized Competencies:
 
Enabling Tools:
 MS Excel                              Advanced
 Internet Explorer                   Intermediate
 MS Outlook                          Intermediate
 MS Powerpoint                      Intermediate
 MS Word                              Intermediate
 
General & Administrative:
Coordinating & Scheduling       Foundation
Document Management          Intermediate
Research & Analysis                IntermediateDeloitte & Touche USA LLP and its subsidiaries ("the Deloitte US Firms") are equal opportunity employers.Deloitte refers to one or more of
Deloitte Touche Tohmatsu, a Swiss Verein, its member firms and their respective subsidiaries and affiliates. As a Swiss Verein (association), neither Deloitte Touche Tohmatsu nor any of its member firms has any liability for each other’s acts or omissions. Each of the member firms is a separate and independent legal entity operating under the names “Deloitte,” “Deloitte & Touche,” “Deloitte Touche Tohmatsu,” or other related names. Services are provided by the member firms or their subsidiaries or affiliates and not by the Deloitte Touche Tohmatsu Verein.
Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu. In the U.S., services are provided by the subsidiaries of Deloitte & Touche USA LLP (Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP, Deloitte Tax LLP and their subsidiaries), and not by Deloitte & Touche USA LLP.
REQUIREMENTS
Please see Job Description