Holiday Cashier

Summary: Receives cash from customers or employees in payment for goods or services by performing the following duties.

Expected Results: All qualifying Administrative Specialists should offer Payment Protection each and every time a it is applicable during a transaction. The expected closing rate should be at least 4%. Overages and shortages should be kept to a minimum.

Essential Duties and Responsibilities: An essential job function of all jobs at Nebraska Furniture Mart is to attend work as scheduled. NFM is a dynamic organization. Accordingly, the responsibilities associated with this job will change from time to time due to business needs. Staff may be required to perform additional and/or different responsibilities from those outlined here.

Accurately tender cash, checks, bankcards, etc. while conforming to the Quality Standards. 85%
Computes or re-computes bill, itemized lists, and tickets showing amount due. Makes change, and issue receipts or tickets to customers. Record amounts received and prepare reports of transactions. Operates cash register by passing price coded items across electronic scanner to record price, compile printed list, and display cost of customer purchase, tax, and rebates on monitor screen. Enter correct payment and post to correct order of account. Answer Customer questions. Explain orders to customers. Share customer concerns with leads/managers. Process transactions in a timely manner. Performing Quality standards which includes: Knowledge and use of the credit link system (obtaining and entering credit information into the computer). Knowledge and use of the POPS system. Ability to find customer accounts and apply payments. Explain NFM revolving accounts to customers. Offer and sell payment protection to customers when eligible to sell through the state of Nebraska. Calling and welcoming customers to window. Summarizing sales order and explaining to customer.

Posting payments and end-of-day closing. 15%
Reads and records total shown on cash register tape and verify against cash on hand. Prepare cash bag for next day
Count cash and change in drawer. Tally checks, bankcards, gift certificates, etc. Research errors in the drawer

Management/Supervisory Responsibilities:

This job has no supervisory responsibilities.

Competency: (Select 1-12 of the most critical competencies.)

To perform the job successfully, an individual should demonstrate the following competencies:

1.Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics.
2.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
3.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
4.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
5.Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
6.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
7.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
8.Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
9.Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
10.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
REQUIREMENTS
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Acceptable credit check and verification with ongoing acceptable credit.
Working knowledge of computers required.
Six months of customer service experience preferred.
Six months of cash handling experience preferred (if candidate does not meet preferred requirement a proof reading test should be administered).
Knowledge of general credit information preferred.

Office/Clerical Experience: 10 key adder experience preferred.

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills: Computer skills preferred.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; sit and reach with hands and arms. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Work Output: To provide fast, friendly, knowledgeable, and accurate check out experience for the customers by properly processing orders. This allows our customers to receive the correct merchandise as promised and NFM to receive payment for that merchandise. This job impacts Credit, COP, Billing, Accounts Receivable, Collections, warehouses, delivery operations, sales staff, etc.