Help Desk / Call Center Analyst Level ll & lll

Peak Systems, Inc. currently seeks a Call Center Help Desk Analysts for our client in the San Antonio area. This position presents a unique opportunity to work in diverse and talented environments that reward knowledge and career growth.

Position Status:
Contract

Description:
The Call Center/Help Desk Analyst will be responsible for call center support, installs and support of computer hardware and software. The Call Center/Help Desk Analyst will also provide support and service to remote locations, and will open tickets/dispatch support in the appropriate location(s).

Responsibilities:

•Solid phone etiquette for call center support (at least 6 months exp. In a fast paced environment).
•Performs hardware and software installations and conducts troubleshooting.
•As required to satisfy requests by Technical Support customers: Performs staging of PC equipment to load Operating Systems and authorized software applications. Installs PCs, printers, and other PC related equipment.
•Delivers prompt, professional response and timely resolution to all requests for services.
•Works with technical support analysts, strategic projects analysts, technicians, managers and vendors. Works directly with the customer both in person and by telephone to satisfy customer requirements.
•Maintains documentation on work in progress, work completed and prepare reports as required by management.
•Applies time-management to daily tasks and process.
REQUIREMENTS
Overall Requirements:
Candidates should have 3+ years of experience in hardware and software support, and must have CALL CENTER SUPPORT experience. The ideal candidate will have experience with MS XP, Office, Network Connectivity and Administration, Hardware (desktop/end user), Printers (HP, Lexmark, etc.), Blackberry support, and VPN. Excellent communication and organizational skills needed. A degree in Computer Science, or related experience. MCSE and A+ certifications preferred.

Submittal Information:
Please send your resume and salary requirements, along with a cover letter via email to [Click here for email], via fax to (512) 535-0707, or by mail to:

Peak Systems, Inc.
9600 Great Hills Trail
Suite 150W
Austin, TX 78759

Peak Systems, Inc. is an Equal Opportunity Employer. Peak Systems, Inc. does not accept unsolicited resumes from agencies. We do not use agencies. Please, no phone calls.

**Due to the great number of resumes we receive daily, we regretfully are unable to respond individually to each person interested in our company, or answer inquiries regarding the status of a particular resume. If there is interest in interviewing you for an available position within our company, a representative from the Recruiting Department will contact you in the near future.**

Thank you for submitting your resume to Peak Systems, Inc.