Help Desk Associate

The Information Services department at Bryn Mawr College is accepting applications for this full-time, twelve month, paid intern level position. If you are looking for an opportunity to gain professional experience in Information Technology while providing training and professional development opportunities to student help desk assistants, then this job may be for you.

Responsibilities: Assist the College community with information technology related questions; diagnose and resolve advanced information technology hardware and software issues; provide second-level support to Help Desk Assistants and first-level support for overflow calls weekdays 8am – 4pm.; assist Help Desk Supervisor with scheduling, education, and technical development of Help Desk staff.

For a complete job description, visit the Information Services web page at http://www.brynmawr.edu/computing/employment.shtml

Bryn Mawr College is a private liberal arts institution located approximately 11 miles west of Philadelphia, PA., which serves a population of 1,800 students at both the undergraduate and graduate levels. The College has a long tradition of educational excellence offering a dynamic and challenging work environment and opportunities for professional growth. Bryn Mawr, Haverford and Swarthmore Colleges operate within an atmosphere of tri-college cooperation and collaboration.
REQUIREMENTS
Required: Bachelor’s degree from an accredited institution of higher learning; experience in a customer-oriented computer support environment; natural curiosity; ability to work independently and as a member of a team; excellent written and verbal communication skills; friendly and professional manner; core competency with Microsoft Windows XP and Apple Macintosh OS X; Any combination of education, training, or experience relevant to the responsibilities of the position.

Desirable: 1-2 years experience in a help desk, or other technical support role, preferably within a college or university setting; familiarity with the Microsoft Office suite of applications; knowledge of email clients, basic networking, workstation security and safe computing practices. Some exposure to Unix/Linux, open source software, and help desk tracking software is also desirable.


To apply, please send: cover letter, resume, and the name, address and telephone number of at least three references to:

Email:[Click here for email]

Fax:610-526-7478

EOE M/F