Guest Service Manager

At Haggen Inc, we pride ourselves in being a leader in the supermarket industry. We are known for our progressive, innovative approach to grocery marketing. This is largely possible because of the individuals we seek to hire.Guest Service Managers hire, train, schedule and supervise all Assistant Managers and front-end department crew members including grocery checkers and courtesy clerks. They ensure that all crew members adhere to company and departmental policy/procedure, as well as, meet any state/federal law and labor union compliance(s). They track department sales and manage the department budget, as well as, select and order department products, build displays and manage inventories. They provide friendly guest service and ensure that all crew members provide excellent service to all guests.
REQUIREMENTS
1-2 years department operations experience or equivalent education to be knowledgeable and familiar with the nature and duties of every position within the department. Must possess the ability to perform and teach all fundamentals of department production and sales, merchandising and guest service.
Math skills necessary, but not limited to: calculating discounts, gross margins, markup and percentages, completing reports, budgeting labor and sales, meeting labor requirements within scheduling, following recipes, handling sales transactions and troubleshooting cash tills discrepancies.
Abides by and ensures that all crew members are trained regarding company policy on the use of department equipment, protective devices, maintenance, sanitation standards, proper lifting and other related safe work practices. Reports all accidents to supervisor.
Ability to work with ingredients, spices, finely powdered substances, produce, plants, flowers, meat, chicken, seafood and chemicals without negative allergic reactions.
Ability to communicate verbally with guests and crew members in English and be able to demonstrate proper phone etiquette to courteously answer telephone calls and use an intercom.