Front Desk Staff / Receptionist

JOB SUMMARY:

Greet guests displaying a positive image and professional appearance. Perform receptionist duties and provide administrative support to the salon/spa facility, following established procedures. Utilize strong customer service skills to effectively respond to (or transfer) incoming calls, taking detailed messages as needed. Post work schedules and assist in coordinating the day-to-day activities of the salon. Maintain files and perform general clerical duties and special projects as needed.

ORGANIZATIONAL RELATIONSHIPS:

Reports to the General Manager – Red Door Division

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Greet guests displaying a positive image and professional appearance.
•Answer incoming phone calls utilizing independent judgment to properly assist the caller.
•Perform receptionist duties and provide administrative support to the spa facility.
•Follow established dress code and conduct guide to maintain high professional standards of service, appearance and behavior.
•Communicate effectively with managers to verify or obtain information for daily schedules.
•Process orders for salon materials and uniforms.
•Copy, fax and/or distribute memos and correspondence as needed.
•Perform various clerical duties, filing and special projects as needed.
•Assist in maintaining a neat, clean salon and ensure compliance with all state licensing and health requirements.
•Sort and distribute incoming mail and prepare weekly Federal Express packages to Corporate, Regional and Support Center Office(s).


JOB QUALIFICATIONS:

•Previous clerical or customer service experience in a fast-paced spa or service environment.
•Motivated team player with excellent interpersonal and customer service skills.
•Strong analytical and problem-solving skills;
•Excellent written and verbal communication skills to interface effectively with diverse individuals;
•PC skills and good math aptitude;
•Good organization skills with ability to meet deadlines and handle multiple priorities;
•Flexible and available to work varied shifts, including evenings and weekends.
•Retail background a plus.

To perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIREMENTS
See Job Description.