Front Desk Associate

We have full and part time positions available for Administrative Assistants to work as Front Desk associates to work for a family oriented multi disciplined practice. First impression is a lasting impression. We are in need of professionals who have strong interpersonal, written and oral communication, collection, customer service and organizational skills. Bi-lingual Spanish/English a plus.Must have formal training in MS Office applications and be a great representative of health. Primary responsibilities include but are not limited to high volume telephone skills, patient contact, collections, maintaining patient files and following office procedures.Job Title: Front Desk Associate
Reports to Clinical Administrative Assistant
FSLA Status: Non Exempt
Date: August 24,2006
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Position Summary: This position focuses on customer service and quality care. Primary responsibilities are to answer the telephone and direct clinic calls, set patient appointments, prepare and update patient files.Essential Duties and Responsibilities: - Follows day end closing procedures checklists
- Answers incoming phone calls for the clinic & directs calls to the proper departments
- Retrieves answering service messages/VM & fax messages daily
- Records messages in VM logs and the computer system
- Reviews daily appointment book & prepares patient charts for the next days appointments
- Schedules daily and multiple patient appointments, maintains and updates the daily appointment book
- Contacts patients for appointment reminders,missed appointments
and recall
- Completes a new patient worksheet and checklist when a new
patient calls, enter the new patient information into the computer
- Prepares new patient charts and copies forms as needed
- Verifies new or established patient medical history and copies
insurance cards (front and back) and identification on a daily
basis.
- Collects patient payments and records payments in receipt book and payment log.
- Maintains petty cash log
- Prepares deposit slips
- Updates doctor(s) on any schedule variations during the day
- Reports to doctor(s) any changes in the patient's condition
- Enters patient charge slips in the computer system
- Enters Report of Findings and Progress report sheets into the computer
- Helps therapists with recall procedures
- Educates the patients on promotional services
- Knows proper use of the fax machine, copy machine, 10 key adding
machine and other general office machines
- Works in a safe and productive manner in accordance with all
company policies
- Promotes and maintains a positive work environment
- Other duties or special projects as assignedPhysical Demands: The physical demands described here are arepresentative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.A significant portion of this job will require continuous phone and computer work that involves the continuous use of the fingers, hands and wrists and sitting for periods of time. The employee is required to talk, see and hear. The employee may occasionally lift up to 20 pounds.The employee must understand and accept the possibility of exposure to inside environmental conditions such as noise, infectious diseases, blood or blood borne diseases, chemicals and/or chemical fumes, odors, gases and dust.Work Environment: Normal office working conditionsEquipment:Telephone, personal computer, 10 key calculator, fax machine, copy machine, etc.Education/Experience: Current 2 year degree and at least 3 - 5 years as an Administrative AssistantBehavioral Competencies: The Behavioral Competencies described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.Problem Solving: Solves difficult problems with effective solutions. Asks good questions and probes sources for answers, can see underlying problems and patterns. Suggests positive, effective solutions.Drive for Results: Can be counted on to exceed goals successfully, is consistently one of the top performers. Encourages co workers for accomplishment.Time Management: Uses time effectively and efficiently, sets priorities and values time. Concentrates available time on critical issues and priorities including assisting co-workers.Customer Focus: Is dedicated to meeting and exceeding the expectations and requirements of internal and external customers.
Acquires customer information and uses it for improvement in services and products. Talks and acts with customers in mind. Establishes and maintains effective professional relationships
with customers and vendors to gain their trust and respect.Functional/Technical Skill: Has the functional and technical knowledge and skills to do the job at the high level of accomplishment.Salary/Wage
$10/hr - $12/hrRequired Days/Hours
FD Associate #1 M - F 7:00AM - 3:00PM*
FD Associate #2 M/W/F 2:00PM - close* (approx. @ 7:00PM)
FD Associate #3 T/TR 2:00PM - close* (approx. @ 7:00PM)*Mandatory Meetings
Staff Meetings Tuesdays 10:00AM - 11:00AM
Department Meetings Mondays 10:00AM - 11:30AMOccasional Mandated Seminars/Training
(Seminars may require some travel)
REQUIREMENTS
2 year degree in Business (No technical or vocational schools accepted)
3 -5 years experience as Administrative Assistant
Interpersonal, positive, team oriented individual
Great work ethic
Emotionally mature
Great representative of health
Focused on educational opportunities for growth
Adaptive to change (due to type of business)
Strong organizational skills
Strong written and oral communication skills
Strong problem solving skills
Strong time management skills
Strong attention to detail
Types 55+ WPM
Formal training in all MS Office applications required
Attendance at all meetings/training/seminars