Front Desk Agents/Night Auditors

Front Desk Agents/Night AuditorsWestgate Resorts, the world's largest privately held timeshare company, is currently seeking Front Desk Agents/Night Auditors to join our Myrtle Beach team.
The Front Desk Agent will be responsible for the following:Greets, registers, and assign rooms to guests. Answers inquiries pertaining to resort services, registration of guest, shopping, dining, entertainment and travel directions. Computes bill, collect payments, and make change for guest. Assist guest with deposit of guests' valuables in hotels' safety deposit boxes.
The Night Auditor will be responsible for the following:Checking all Front Desk transactions and make corrections if necessary. Examines department activities for compliance with management plans and policies. Prepares and submits audit findings and makes recommendations to management. Write vouchers, run folios on all vouchers and balance with the daily report in preparation for the accounting department. Balance all credit cards and transfer to the bank. Run rooms report and verify rates. Check in and out guests and answer telephones when necessary.Over the last decade, Westgate Resorts has evolved into thethird-largest timeshare company in the world with net sales growing at an average of 20% annually, far exceeding the industry average. The key to Westgate Resorts'success is defined by our service philosophy:
We fulfill our guests' dreams by providing a quality vacation experience that exceeds all expectations.At Westgate Resorts, we invest in our employees by...
Providing Benefit Programs
Health and Welfare (medical, dental, disability, life)
Retirement (401k)Supporting Work / Life Balance
Time off: Vacation, sick, personal, holiday, bereavement, jury duty, military leave
Flex scheduling (where appropriate)
Westgate Hospitality Organization W.H.O with Employee Discounts
Resort Reservation Discounts
Westgate Children's Learning and Development Center (Orlando, FL)
Westgate Resorts Foundation and David Dollars Foundation
Fun Work EnvironmentValuing and Developing Your Knowledge and Skills
Educational Assistance
Westgate World of Learning - orientation, job skills training,leadership development, professional workshops, business skills
Job Postings - Internal Transfer
Scholarships (Orlando, FL)Recognition and Appreciation Opportunities
Ambassador Program
WCYDSR (We Caught You Doing Something Right)
REQUIREMENTS
The ideal applicant must posses:Strong customer service and computer capabilities. Able to work flexible shifts. Able to listen and find solutions to guest problems. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Effectively present information in one-on-one and small group situations to customers and other employees.