Fraud Prevention Operations - Risk Management Analyst (20061002)

Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. JPMorgan Chase is a leading global financial services firm with assets of $1.1 trillion and operations in more than 50 countries.



If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase. Further information about careers at JPMorgan Chase can be found on our website: www.jpmorganchase.com.





Fraud Prevention Analysts are responsible for calling Chase Cardmembers to verify the legitimacy of suspicious or out of pattern transaction on their credit card with the purpose of reducing fraud losses by early detection and prevention of fraudulent activity. Fraud Prevention Analysts are also charged with reviewing account queues by loss type and analyzing accounts for irregular activity. Other duties include reviewing suspicious authorization reports, providing customer security when contacting cardholders to verify charges and assisting the Fraud Inbound Call Center as needed to achieve overall goals of the business.





Experience in a production-based environment is a plus in this position. Each team member is responsible for achieving specific performance standards that include team and individual performance factors such as quality and productivity. Successful Fraud representatives strive for excellence. They also consistently project a positive, upbeat attitude, are articulate, dependable, and flexible, and are able to make sound analytical decisions, they have good problem solving skills, are ethical, are fraud knowledgeable, and able to balance the needs of the customer, the corporation and our shareholders.

















JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
REQUIREMENTS


MINIMUM REQUIREMENTS:

1 year call center experience preferred

At least 1 year high volume customer service experience in a retail, service or call center environment

PC skills to include Windows

Excellent oral and written communication skills

Ability to quickly analyze and interpret data

Ability to identify trends

Demonstrated Teamwork abilities

Self starter- detail oriented

Demonstrated customer focus to include demonstrated patience, courtesy and enthusiasm

























































PREFERRED EXPERIENCE:

Bankcard experience in a high volume customer contact role/ telephone environment

Continuing education in Business/ Communications, Criminal Justice

Fraud Operations experience