Expeditor - SR#1912

Expeditor Obtains delivery dates for backordered parts from vendors and advises customers and other departments (i. e. Customer Service, Customer Support, Regions, etc.) of anticipated delivery dates.

Updates computer system, customers and other departments of parts substitution and changes in delivery schedule.

Follows up with factory.

Answers inquiries for status of an order and shipping information from customers and other departments, provides tracking numbers and ETAs and resolves problems.

Researches and resolves open issues on backorder, reservation backorder and open purchase order reports.

Researches other options for backordered parts (look in UK, demo rooms, etc.)

Maintains records for backordered parts, locates backordered parts from other Heidelberg agencies, expedites air freight, and customs releases.

Assists the Manager, Parts Expediting with miscellaneous duties as needed to achieve the goals of the department.
Job RequirementsExpeditor

Works in a self directed manner.

Speaks clearly and persuasively in positive or negative situations.

Listens and receives clarification.

Responds well to questions.

Writes clearly and informatively.

Edits work for spelling and grammar.

Able to read and interpret written information.

Manages difficult or emotional customer situations.

Responds promptly to customer needs.

Uses time efficiently.

The jobholder must be able to work independently. The jobholders performance and some of the jobholders work is supervised and inspected by the Manager, Parts Expediting.Drug Free Workplace
This company is an equal opportunity employer