Education Support Coordinator (part time -temporary)

Educational Support Coordinator (part time 24-30 hours, contract position)

About the Company:

Kronos Incorporated empowers organizations around the world to effectively manage their workforce. At Kronos, we are experts who are solely focused on delivering software and services that enable organizations to reduce costs, increase productivity, improve employee satisfaction, and ultimately enhance the level of service they provide. Kronos serves customers in more than 50 countries through its network of offices, subsidiaries, and distributors. Widely recognized as a market and thought leader in managing the workforce, Kronos has unrivaled reach with more than 30 million people using a Kronos solution every day.

Kronos customers include enterprises large and small from nearly every imaginable industry sector. Tens of thousands of organizations in diverse industries worldwide including retailers, healthcare institutions, manufacturers, services organizations, transportation and distribution companies, airlines, government entities, and educational institutions overwhelmingly choose Kronos. Kronos is a publicly held company (Nasdaq: KRON) and was founded in 1977.

About the Position:

This part-time, temporary Education Support Coordinator position will provide administrative back-up support for the training implementation team. Helps manage the customer training statement project, works directly with customers to address their training needs and processes training registrations/confirmations. This position is approximately 24 hours per week.
REQUIREMENTS
Principal Responsibilities:

Contact for ILT training course information, schedules and registration for Kronos customers. Inquiries are submitted by email or phone.

Maintains up to date class rosters using training registration software, OnTrack.

Works with Kronos field offices to ensure customer training has been paid for and correctly entered into the Order Entry software. Works directly with existing customers if payment is required to obtain paperwork and process invoice in BPCS.

Verify that all course prerequisites have been met by students before they are confirmed into a training course.

Provides students with course confirmation information including class information, office directions and hotel information.

Processes training orders/creditsfor Education Operations team.

Provides backup support as requested by the Education Operastions team.

Required Skills and Education:
Excellent communication skills, written and verbal.
A customer service attitude and telephone skills.
Superior organizational and multi-tasking skills.
Strong attention to the details.
Enjoy working in a support role.