ERS Support Specialist

Objective: To provide exemplary service to clients (employer groups, employees, agents and all FSA administrative staff). To provide accurate and timely response to process requests and assist all internal and external clients. This position provides support for all areas of administrative areas of employer services.

Essential Functions:
„«Effectively complete any individual job function within employer services (call center, contributions, billing, POP, flex administration and compliance)
„«Ensure clients needs, requests and problems are resolved within performance guidelines.
„«Research and accurately resolve a full range of customer needs according to the commitments and standards set forth.
„«Notify appropriate management if any circumstance may result in a performance standard failure.
„«Effectively operate and use all departmental hardware and software.
„«Follow all internal controls and ensure compliance.
„«Maintain and expand overall MHMR product knowledge, department processes, and procedures.
„«Perform all other duties as assigned.
REQUIREMENTS
Qualifications:
„«2 years experience in flex or related industry
„«Strong written and verbal skills.
„«Work experience provides a demonstrated ability to service clients.
„«Strong relationship skills.
„«Strong organizational, time management and multi-tasking abilities.
„«Strong analytical skill and an excellent work ethic.
„«Ability to obtain CFC designation within 1 year of hiring.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Principals only no agencies. No relocation. Must submit salary requirements with resume to the provided e-mail, fax or address. The position will be open for one week beginning 9/5/2006 and ending 9/19/0000.

We will review your information and contact you if you are one of the most qualified candidates.

EOE /M/F/D/V