Documentation Team Leader

Business Unit: GE Commercial Finance, Capital SolutionsFunction: ManagementResponsibilities: * Coordinates workflow for cross-business operations, including process productivity and compliance requirements, business reporting needs, and communications.
Assist with interviewing and selection of team members
Provide superior customer service by focusing on your team and their individual customer needs
Drive service quality, productivity, and meet or exceed results across group
Set aggressive but attainable business objectives for improving the team's performance
Monitor and evaluate performance of the team, rewarding behaviors and/or performance when appropriate as well as addressing performance and behavioral issues as they arise
Provide hands on assistance to team members while serving as an escalation point for business unit's customer issues and complaints
Serve as a role model and mentor your team and others
Work closely with teams to ensure related processes operate efficiently and effectively implement improvements when necessary
Enjoys developing people, coaching, team building
Demonstrated ability to change, identify process improvements and follow through with implementation when appropriate
Accountable for pulling reports and maintaining metrics
REQUIREMENTS
Qualifications: * 2+ years of supervisory experience
Working knowledge of Microsoft Suite
Energetic with the ability to energize others
Excellent communication skills (interpersonal, verbal, and written)
Self starter with the ability to work independently
Well organized with an attention to detail
Works well within a team and ability to build relationships cross-functionally
Demonstrated negotiation and escalation skills
The "edge" to make difficult decision and execute on them
Strong problem solving ability
Coaching and leadership skills that will enable the team to meet/exceed goalsDesired: * 4-year college degree
Knowledge of GE/GE Capital business preferably with a leasing business
Leasing, telecommunications or financial services industry experience
Six Sigma Lean/Greenbelt trained/certifiedGeneral: GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.The United States has regulations that govern the hiring of current or former U.S. Government employees. If you currently work for (or have in the past) the U.S. Government (in any capacity), you may have certain responsibilities under these regulations and certain restrictions may apply to your potential employment with GE. Therefore, if you are contacted by GE regarding a position of employment, and you have worked for the U.S. Government at any time, please immediately inform the GE representative of this fact.