Dispatcher & schedulers

DESCRIPTION JESCo-Jamison Electric Service Company, Inc. 10 September 2006 Position Profile: Dispatcher & Scheduler This key position is responsible for dispatching & scheduling customer service calls in order to maximize the calls that can be accomplished by a field technician in a normal, eight-hour workday. The position reports to the Supervisor – Customer Operations. The dispatcher & Scheduler are accountable for insuring that all service calls are dispatch & scheduled and confirmed within the Company’s contractual and policy parameters, and the performance of all activities related to this position. Key responsibilities include: • Operating a data entry device to record and/or verify a variety of standard and complex coded or un-coded business data into the Company’s Servicom and MapIt system; • Identifying and resolving data errors; • Interfacing with customers to confirm appointments for service calls; • Developing and mapping daily route plans for service calls by field technicians; communicate plans to technicians using Palm Pilot system • Maintaining procedural lists, control records and processes/practices relating to the data and information; • Insuring compliance with establish internal control policies and procedures; • Working with the accounting function to reconcile issues with work order billings. Base Qualifications: The Dispatcher & Scheduler must have the following qualifications: • 2+ years of recent experience in a position comparable to this position; • Keyboard key entry skills of 50-60 words per minute; • Excellent communication skills (both written and oral); • Knowledge of computer systems (e.g. Servicom & MS Map Point) for tracking services-type work orders; • High school diploma required. Nice-to-haves: • Independent worker with confidence to work in a small business environment; • Proven ability to perform the range of activities defined for this position; • Good basic knowledge of PC application software, MS Word, Excel, PowerPoint and Access. Personal Qualities: • Exceptionally high level of integrity, trustworthiness and honesty; • Ability to interact with people at all business levels, and the general public; • Capable of working with minimal direction and guidance. JESCo-Jamison Electric Service Company, Inc is a Phoenix, Arizona based electrical contracting and services company. The Company serves residential and commercial customers in the greater Phoenix metro area, in selected other cities in the United States. REQUIREMENTS Key responsibilities include: • Operating a data entry device to record and/or verify a variety of standard and complex coded or un-coded business data into the Company’s Servicom and MapIt system; • Identifying and resolving data errors; • Interfacing with customers to confirm appointments for service calls; • Developing and mapping daily route plans for service calls by field technicians; communicate plans to technicians using Palm Pilot system • Maintaining procedural lists, control records and processes/practices relating to the data and information; • Insuring compliance with establish internal control policies and procedures; • Working with the accounting function to reconcile issues with work order billings.
REQUIREMENTS


DESCRIPTION JESCo-Jamison Electric Service Company, Inc. 10 September 2006 Position Profile: Dispatcher & Scheduler This key position is responsible for dispatching & scheduling customer service calls in order to maximize the calls that can be accomplished by a field technician in a normal, eight-hour workday. The position reports to the Supervisor – Customer Operations. The dispatcher & Scheduler are accountable for insuring that all service calls are dispatch & scheduled and confirmed within the Company’s contractual and policy parameters, and the performance of all activities related to this position. Key responsibilities include: • Operating a data entry device to record and/or verify a variety of standard and complex coded or un-coded business data into the Company’s Servicom and MapIt system; • Identifying and resolving data errors; • Interfacing with customers to confirm appointments for service calls; • Developing and mapping daily route plans for service calls by field technicians; communicate plans to technicians using Palm Pilot system • Maintaining procedural lists, control records and processes/practices relating to the data and information; • Insuring compliance with establish internal control policies and procedures; • Working with the accounting function to reconcile issues with work order billings. Base Qualifications: The Dispatcher & Scheduler must have the following qualifications: • 2+ years of recent experience in a position comparable to this position; • Keyboard key entry skills of 50-60 words per minute; • Excellent communication skills (both written and oral); • Knowledge of computer systems (e.g. Servicom & MS Map Point) for tracking services-type work orders; • High school diploma required. Nice-to-haves: • Independent worker with confidence to work in a small business environment; • Proven ability to perform the range of activities defined for this position; • Good basic knowledge of PC application software, MS Word, Excel, PowerPoint and Access. Personal Qualities: • Exceptionally high level of integrity, trustworthiness and honesty; • Ability to interact with people at all business levels, and the general public; • Capable of working with minimal direction and guidance. JESCo-Jamison Electric Service Company, Inc is a Phoenix, Arizona based electrical contracting and services company. The Company serves residential and commercial customers in the greater Phoenix metro area, in selected other cities in the United States. REQUIREMENTS Key responsibilities include: • Operating a data entry device to record and/or verify a variety of standard and complex coded or un-coded business data into the Company’s Servicom and MapIt system; • Identifying and resolving data errors; • Interfacing with customers to confirm appointments for service calls; • Developing and mapping daily route plans for service calls by field technicians; communicate plans to technicians using Palm Pilot system • Maintaining procedural lists, control records and processes/practices relating to the data and information; • Insuring compliance with establish internal control policies and procedures; • Working with the accounting function to reconcile issues with work order billings.