Dispatcher

DATAMAX of Texas, a company known for consistent and superior customer service, is looking for an exceptional Dispatcher. This position will entail providing exceptional customer service and mission-critical communication over the phone with both DATAMAX's customers and appropriate service personnel.
Dispatchers at DATAMAX of Texas prioritize and assign numerous service calls while maintaining proper technician to equipment ratios and meeting pre-established response time goals. The position also requires organizing, filing and archiving of all service tickets.
In addition, Dispatchers are responsible for the receipt and distribution of field communication devices. Computer skills are essential, as information will constantly need to be updated. All contact will be via telephone in a business casual environment in our logistics facility in Coppell, TX. Required work hours are Monday - Friday from 8:00am - 5:00pm.
We, at DATAMAX of Texas, are currently utilizing an Automated Dispatch System to streamline the service process for our customers and to eliminate redundancy for our Dispatchers. The ability to perform several duties at once, in a fast paced environment, while consistently having a warm and positive attitude, requires a unique individual.
You must be legally entitled to work in the United States and immediately available to begin work in the location specified.
DATAMAX of Texas is proud to be an Equal Opportunity Employer.
REQUIREMENTSMust have two (2) years of experience in a professional work environment functioning in a customer service capacity; specific customer service experience over the phone is highly preferredRequired software skills with MS Word, MS Excel, MS Outlook, and databases OMD and ADS experience is highly preferred as well as accuracy with typingSome college education is preferredExceptional organization, communication, empathy, and customer service skills are requiredProblem-solving and troubleshooting skills are requiredCan readily ask and receive various types of information from different types of individualsDispatching experience in the Dallas/Fort Worth Metroplex is highly preferred