Department Office Support II

Princeton University is a vibrant community of scholarship and learning that stands in the nation's service and in the service of all nations. Chartered in 1746, and known as the College of New Jersey until 1896, it was British North America's fourth college.Position Summary: The patient service representative, outpatient services (PSR) will be charged with providing high quality customer service to internal and external customers, including the students we serve, in keeping with the established mission and values of UHS. As the "face" of UHS, the person will be tasked with providing service in a friendly and professional manner. The PSR will check in patients for appointments and urgent care services. The PSR will use service recovery techniques and principles when a customer is dissatisfied. This person will be responsible for responding to any other questions patients may ask, examples being questions regarding insurance, their bills and appointment rescheduling. The PSR will perform cashiering and billing functions, prepare medical records for all appointments, be cross trained with all the duties of the front desk, under the direction of the Coordinator, release confidential information in accordance with state and federal laws and UHS policy.Job Function: Office or Library SupportGrade: BOS 020Standard Hours: 36.25Eligible for Overtime: YesJob Requirements
Essential Qualifications:
Customer service training, aptitude, and presentation on the phone and in person. *2-3 years experience in a customer service position. *1-2 years experience in an ambulatory health care office. *Computer literacy. *Srong interpersonal skills and the ability to work with diverse populations. *Ability to handle multiple tasks in a very busy setting. *Flexitility/ability to work some weekends. *Flexibility/ability to accommodate a change of work hours in the future. *The ability to comply with the essential personel policy of the University.Education Required: High School or Equivalent
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