Customer Support Rep II (technical)

ProfitStars, a Jack Henry & Associates, Inc company, is the leading provider of transaction processing, ATM deposit management and fraud prevention solutions for the financial industry. At ProfitStars, we understand our clients’ drive toward superior solutions that leverage technology and their existing investments to deliver a complete solution, rapidly, dramatically improving efficiency and reducing fraud risk.

Successful candidate will have experience in a software development environment providing customer support for software applications, PC hardware, operating systems and network administration. Visual Basic programming, ASP scripting, and SQL database experience is preferred. Microsoft certifications are a plus. Strong verbal and written communication skills are essential for this position. This position requires some out of state travel and the candidate must be willing to work outside of normal business hours to satisfy department requirements.
REQUIREMENTS
Successful candidate will need to be proficient in Microsoft SQL Database scripting as well as the Microsoft suite of products (MCSE preferred).

Ability to work individually and with a team in a fast-paced environment.

Experience providing technical support for software applications, networks and PC hardware.

Excellent customer service, troubleshooting, follow up and communication skills.

Strong background in supporting and/or administering Microsoft Products and network.

Database design and SQL query knowledge and experience.

Pluses: Visual Basic and ASP programming/scripting and debugging skills.

Highly Motivated Self-starter and willingness to take on new challenges.

Citizenship: Must be eligible to work in the U.S. without sponsorship.

For a complete listing of all JHA opportunities or to be considered for this position, please apply online at www.jackhenry.com/careers

Job code 2384 is located in the Detroit, MI job listings.

Jack Henry & Associates is an equal opportunity employer.