Customer Support/Account Representative

Volt is seeking a Customer Support/Account Representative to work with one of our dynamic clients! If you feel you have what it takes to handle this amazing opportunity, then give Volt a call! The individual chosen will provide sales, marketing, order fulfillment, or administrative account management services to the company's trade customers as part of an account management team. Essential duties and responsibilities are to function as the primary field customer contact for sales/marketing programs, order fulfillment or support agreement issues. Accept full ownership for pre and/or post sales issues initiated by customers and the company's field/division personnel. Work with disciplines, field and division team to evaluate and implement alternative procedural and systematic solutions which most effectively meet customer needs while maintaining acceptable business standards. Understand customer processes and responds to a wide variety of special customer requests and inquiries. make independent decisions and commitments to customers on a real-time basis. Work with customers, sales and other HP resources to provide special administrative requirements and unique, custom deliverables (e.g. custom reports, order/invoice format, market analysis, etc). Provide product, marketing program and common technical information on the company's product offering and/or order fulfillment programs as part of an account management team. Provide internal support to business management team. Assume project management responsibilities to coordinate, develop and document local administrative processes for non-standard or "special" customer agreements. Assist sales management in identifying, seeking, and cultivating the company's revenue opportunities with new and installed base customers. This may include research and information exchange to develop in-depth knowledge of the customer, the marketplace, and the company's competitive position. Work within defined level of authority and/or identify appropriate personnel to obtain approval for customized solutions, non-standards terms and conditions, products, discounts, and pricing. Volt Services Group has been recognized by Fortune Magazine as one of America's most admired companies. We are a full service staffing company offering Temporary, Temp-to-Hire and Professional Placement. At Volt, our comprehensive benefits program is among the best in the industry. Please visit our website at