Customer Service / Vacation Sales Call Center Reps

JOIN OUR WORLD CLASS SALES TEAM AT THE WESTGATE RESORTS OCOEE CALL CENTER AS A CUSTOMER SERVICE / VACATION SALES CALL CENTER REPRESENTATIVE!

We are hiring for both day and night shifts. Full Time and Part Time.

Please call our Specialty Marketing Recruiter to set up an appointment for an interview:

Ramon Cordero
407-355-1661
Fax: 407-355-2940
[Click here for email]

Vacation Sales Call Center Representative Job Description:

Qualifies leads and solicits orders for vacation destination packages over the telephone by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES
•Speak to potential guests regarding accommodation vacation packages, which include a ninety-minute timeshare tour of a Westgate Resort.
•The presentation of a company-provided script to a company-provided prospect with emphasis on maximizing quality sales in a given shift.
•Fact-finding to qualify the prospect for the tour requirements.
•Basic rebutting of objections.
•Using agent logins to properly log into dialer system.
•Proper navigation and completion of lead entry and vacpac entry in vacpac system.
•Compliance with all CFI policies and procedures.

SUPERVISORY RESPONSIBILITIES
None

OTHER
This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of this company are expected to perform tasks as assigned, regardless of job title or routine job duties.

BENEFITS
Westgate Resorts invests in its employees in many different ways. By providing a variety of benefits, discounts, development opportunities and support, we are partners in making your career with Westgate Resorts a positive and rewarding experience.

We Invest in You By...

Providing Health and Welfare Benefits

Medical, Dental, Vision, Disability, and Life Insurance
401k Retirement Plan
Bank at Work® and CashPay® programs through Bank of America®
Savings Bond Program
Supporting Work / Life Balance

Time off: Vacation, sick, personal, holiday, bereavement, jury duty, military leave
Flex scheduling (where appropriate)
Direct Deposit of Paycheck
Westgate Hospitality Organization (W.H.O.) with Employee Discounts
Resort Reservation and Travel Discounts
Children's Learning and Development Center (Orlando, FL)
Westgate Resorts David’s Dollars Foundation
Fun Work Environment
Barter Discount Program
Valuing and Developing Your Knowledge and Skills

Professional Workshops
Educational Assistance
Job Postings - Internal Transfer
Scholarships
Recognition and Appreciation Opportunities

Ambassador Program
WCYDSR (We Caught You Doing Something Right)
David Dollars
And Much More!
REQUIREMENTS
QUALIFICATIONS
•Ability to follow basic instruction.
•Ability to learn and retain skills in training.
•Ability to make decisions quickly based on vacation needs of prospect.

EDUCATION AND/OR EXPERIENCE
High school diploma or GED equivalent preferred.


LANGUAGE SKILLS
Ability to read, converse and communicate details of vacation offer to prospect. Ability to effectively present information and respond to questions from coaches, managers and director.

MATHEMATICAL SKILLS
Ability to use simple arithmetic.

REASONING ABILITY
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS
•Ability to remain seated at agent station, utilizing keyboard and monitor.
•Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
Perform duties from control desk, located within call center production zones.