Customer Service Technician

Maintain high level of customer satisfaction. Facilitate completion of all customer warranty requests my making the actual repairs and scheduling subcontractors to make the repairs when necessary.

Include the following. Other duties may be assigned.
Receive written work orders for repairs to homes and/or verbal instructions from supervisor.
May make initial contact with homeowners and schedule inspection appointments.
Make necessary repairs to homes, including carpentry work, drywall, texture repair and painting.
Minor electrical, plumbing and heating/A/C repair work from time to time.
Schedule and manage subcontractors to make repairs only when job is more difficult/complicated than normal.
Develop/maintain good rapport with contractors/ensure quality work.
Deal with the customer on a daily basis to assure that the customer’s concerns are addressed in a timely and professional manner.
REQUIREMENTS
High school diploma or general degree (GED); three or more years related experience and/or training; or equivalent combination of education and experience.

Must have own tools, and vehicle in working condition to travel to homeowner’s residence for repair work.