Customer Service Team Lead - Mail - Pleasanton

Pitney Bowes Management Services is among the fastest growing divisions of Pitney Bowes Inc., a $5 billion global provider of mail and document management services with a business core in mail, reprographics, facsimile, and business solutions.

Since our establishment in 1988, PBMS has provided services to Fortune 500 companies around the world by focusing on business support and information processing through technology, processes and people. We offer on-site management of correspondence and high-volume production mail, reprographics, facsimile, records, desktop publishing, electronic documents, print-on-demand, as well as print and business recovery solutions.

PBMS is currently seeking Customer Service Team Lead candidates who are customer service oriented and career-minded; and, who are able to work in a fast paced production environment.

Duties and Responsibilities:
Perform any and all duties as assigned by management to include but not limited to: mail services, reception services, fax services, messenger services, shipping and receiving services.
Balance workload, direct activities of the team and serve as focal point for communications with the contract coordinator.
Ensure quality standards are met based on established objectives.
Maintain daily logs of accountable items.
Act as work flow coordinator to manage projects as needed outside normal duties.
Maintain proper records management procedures.
Ensure safety standards are being met.
Provide manager with information and recommendations on human resource and/or client related matters.
Prioritize work load assignments.
Deploy staff as required.
Responsible for area if no manager is present on site.

PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.

PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.
REQUIREMENTS


The successful candidate must be able to demonstrate the following qualifications:

High school diploma or equivalent (GED) preferred
Minimum of 1 year supervisory experience

Supervisory experience in Mailroom Operations preferred

Minimum of 1 year customer service related experience

Ability to communicate both verbally and written with customers and company personnel
Ability to effectively work individually or in a team environment
Ability to handle multiple projects simultaneously
Strong organizational and administrative skills
Ability to meet employer's attendance policy
Computer proficiency in email environments, MS Word/Excel or similar programs
. Ability to adhere and administer companies policies and procedures
Must be able to lift 40 lbs
Standing for long periods of time
Significant walking