Customer Service Supervisor

General Responsibilities:

Under the general direction of the Director, Operations is responsible for developing, implementing and managing processes for customer satisfaction relative to quotations, order processing, order tracking, shipping and delivery of company product. Coordinates internal resources to accomplish these objectives.


Specific Responsibilities:

1.Manages quotation process in accordance with Company policies and internal control mechanisms
2.Influences management decision-making for establishing systems that satisfy company and customer objectives for effective customer relations.
3.Develops, implements and manages systems and procedures to assure accurate and timely processing and tracking, shipping and delivery of customer orders.
4.Coordinates internal resources and develops and implements communications systems to enable production and shipping departments to achieve required shipment deadlines.
5.Develops, implements, manages and performs systems and procedures to respond to customer inquiries regarding order processing, shipment and delivery of company product.
6. Personally responds to customer inquiries. Provides effective answers to satisfy customer requirements or refers customers to appropriate parties and follows up to insure satisfaction.
7.Participates in the establishment of measurable and achievable objectives for an effective customer service function. Is accountable for achievement of agreed-upon objectives. Reports regularly against achievement of objectives.
8.Contributes as an ongoing member of the Syteline systems team.
9.Other duties and responsibilities as directed.
REQUIREMENTS
•Bachelor Degree, in a business related discipline preferred
•Minimum 5 year’s related experience in a manufacturing environment
•Computer proficiencies and familiarity with MRP system packages
•Current working knowledge of medical device regulations and directives applicable to the markets in which the company participates is preferred (e.g., US FDA cGMPs, EU MDD, Health Canada CMDCAS, etc.)