Customer Service Representative

Alta Resources is a leading provider of customer service, sales and marketing solutions for Fortune 500 leaders in a variety of industries. Twice recognized by Inc. magazine as one of America’s 500 fastest-growing private companies, we are continuing to grow and are seeking a

Customer Service Representative

The positions role is to provide customer service to current and prospective Members through mail, e-mail and phone communications. This person will also analyze and resolve any member issues in a timely and accurate fashion as well as enter member activity into internal and client systems. Training will take place 9/25/2006 through 10/5/2006. Candidates must be available to work between 8:00 am and 8:00 pm. Full-time and part-time employees will be scheduled to work until 8:00 pm two nights per week.

Responsibilities:
·Consults with members over the phone or via the web and processes information, requests, or comments in an efficient manner.
·Learns and utilizes client software and sells and/or services client products according to established performance guidelines.
·Demonstrates excellent communication and computer skills.
·Establishes and develops relationships with clients and co-workers.
·Resolves consumer product related issues with a sense of urgency.
·Follows up on contacts to ensure customer satisfaction.
·Attention to detail to ensure accuracy and consumer satisfaction.
·Utilizes technology to create and retain consumer data and records

Qualifications:
·High school diploma or general education degree required; equivalent combination of education and experience
·Strong Customer Service skills
·High level of problem-solving abilities
·Strong interpersonal and oral communication skills
·Highly self motivated and directed with the ability to prioritize and execute tasks
·Strong organizational skills with excellent attention to detail
·Strong computer skills
·Ability and comfort working in a fast paced environment

Alta Resources offers a competitive compensation and benefits package in a dynamically growing, autonomous and professional work environment. All applications must be completed online. For immediate consideration, visit our online career center at www.altaresources.com and select job #10901 to apply.

Equal Opportunity Employer



Source - Appleton Post Crescent - Appleton, WI
REQUIREMENTS
Please refer to the Job Description to view the requirements for this job