Customer Service Representative

Rogers Corporation (NYSE ROG), with annual sales of over $350 million, is a world leader in the development, manufacture and marketing of high-performance specialty polymer and electronic materials for targeted applications. Rogers’ materials can be found in cell phone handsets and base stations, computers and printers, automobiles, footwear, and a wide variety of military applications. We reach our goals collectively by sharing ideas and information in an environment that celebrates achievement, innovation and participation at all levels. We provide excellent opportunities for those seeking to grow with a global, results-oriented company.ESSENTIAL FUNCTIONS:
Responsible for supporting sales growth through timely and accurate response for Customer orders, change orders, debits and credits, and inquiries in compliance. Effectively manage customer account activities. Provide customer information to the Sales group, Corporate Credit, and/or division personnel regarding customer orders, volume changes, sales history, etc. as needed. Work effectively with internal and external customers to resolve items such as customer complaints, invoicing issues, and scheduling modifications that impact the customer. Performs basic price calculations from standard procedures. Must understand metric conversion and program pricing. Make decisions regarding freight methods and dates, containers and quantities to customers.
REQUIREMENTS
Associate's Degree in business or equivalent plus 2 to 4 years Customer Service experience in a manufacturing environment or High School diploma plus 5 to 8 years Customer Service experience in a manufacturing environment. Computer skills, particularly in MS-Excel and MS-Word, effective math and written communication skills. Excellent verbal and written communication and listening skills. Must be a U.S. citizen or permanent resident.PREFERRED QUALIFICATIONS:
Bachelors Degree, preferably Business-related. 2 to 3 years experience responsible for customers. Experience working on teams to create and implement process improvement systems. Familiarity with Incoterms, customer rebates or consignment. Experience with MS-Excel pivot tables and/or various types of reporting systems, i.e. Data Warehouse, QAD, PeopleSoft, etc. International shipping experience.In addition to a competitive salary package, we offer:Comprehensive health plans that include medical, dental, and vision401(k) with company matchPension plan – vested after completing 5 years of serviceGlobal stock ownership planLife Insurance – 3x base for salaried employees at no costStrong work/family and employee assistance programsTuition reimbursementExcellent training/development opportunities
An Equal Opportunity Employer