Customer Service Representative - 080-06

For more than 100 years, Gelco has been a leading innovator in creating expense solutions to manage and control the costs of business travel and entertainment. For more information: www.gelcoexpense.comGelco Information Network is seeking a Customer Service Representative. Essential Functions:
·Provides first tier support for Gelco Program Administrators including assistance with service features, reports, and payment inquiries.
·Provides Navigation support and first tier support to users of Gelco solutions.
·Pro-actively help to identify additional solutions which may be beneficial to customer. Provide this information to Sales as potential up-sell opportunities.
·Document appropriate details of inquiry, notifies customers according to notification schedules and takes timely action including follow-up calls on cases as necessary and escalating appropriately as determined by Call Center call flow processes.
·Utilizes the Call Center tools (Clarify, eServiceSuite, Insights, etc) systems proficiently to track activity and insure knowledge base integrity and utilization.
·Provides additional duties as deemed necessary to achieve and produce a high quality support solution.Special Skills Required to Perform Essential Functions:
·Must have High school diploma or GED equivalent with knowledge, experience and skill set equivalent to the experience of 1 year of post high school education.·Prefer schooling have an emphasis in business, customer service and/or computer technology
·Ability to work in a fast-paced environment, handling multiple priorities
·Must be proficient with Microsoft Application Software (i.e. Word, Excel, etc.)
·Must have one or more years of customer service experience, preferably in a phone environment.·Must possess excellent written and verbal communication skills.
·Ability to communicate with individuals at all levels of an organization.
·Strong one-on-one interpersonal skills.
·Ability to set priorities, meet deadlines and work independently.
·Ability to work in a team environment and be open to change.
·Must be able to maintain confidentiality.Job Specifications:
·Job requires working on a personal computer an average of 7 hours per day.
·Job requires frequent communication via telephone, e-mail and fax.
·Must work overtime as needed to meet critical business objectives.
REQUIREMENTS
Special Skills Required to Perform Essential Functions:
·Must have High school diploma or GED equivalent with knowledge, experience and skill set equivalent to the experience of 1 year of post high school education.·Prefer schooling have an emphasis in business, customer service and/or computer technology
·Ability to work in a fast-paced environment, handling multiple priorities
·Must be proficient with Microsoft Application Software (i.e. Word, Excel, etc.)
·Must have one or more years of customer service experience, preferably in a phone environment.·Must possess excellent written and verbal communication skills.
·Ability to communicate with individuals at all levels of an organization.
·Strong one-on-one interpersonal skills.
·Ability to set priorities, meet deadlines and work independently.
·Ability to work in a team environment and be open to change.
·Must be able to maintain confidentiality.Job Specifications:
·Job requires working on a personal computer an average of 7 hours per day.
·Job requires frequent communication via telephone, e-mail and fax.
·Must work overtime as needed to meet critical business objectives.EOE