Customer Service Lead Associate - Wilmington, DE

PBMS is a division of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.

What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, delivering faxes, ordering and stocking supplies, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.



The Customer Service Lead Associate (Floater) will perform duties of existing account associates in the areas of mail, Asset Return, shuttle, distribution, and shipping and receiving during periods of absence or overflow. The account support associate will be cross trained in each department of all PBMS / Sprint staffed accounts. The account support associate may be required to assume different roles (account associate to customer services supervisor) in each operational area depending on account expectations.

ACCOUNTABILITY



Each account support associate will report to the Customer Services Manager. Monthly meetings will be conducted with CSM regarding feedback and objectives for PBMS / Sprint accounts.

JOB DUTIES



*Maintain communication with COM for location requiring coverage before, during, and following coverage regarding issues in account.

*Cross train in each area of operation within accounts to ensure daily responsibilities within account are performed in a timely and efficient manner.

*Troubleshoot returned undeliverable, misdirected, and miscellaneous packages to ensure expedited delivery to the recipient. Maintain proper communication with all parties involved.

*Monitor daily activities throughout operation and provide proper training and communication with associates and customers as required.

*Prepare daily, weekly, and monthly accountability reports for each area of operation as required.

*Perform key operator responsibilities which include: inventorying paper, delivering paper, performing copier sweeps, inventorying toner, delivering toner, adding toner, placing service calls, and taking accurate monthly meter readings, galley stocking, serve as point of contact for external vendors.

*Perform shuttle and Asset Return duties as required while adhering to safety regulations and requirements.



With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.

PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.



PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minority are encouraged to apply.

REQUIREMENTS


QUALIFICATIONS



*Organizational skills

*1 year mail room experience required

*1 year copy experience required

*1 year records experience required

*1 year experience working in a law firm

*Time Management skills

*Basic PC skills

*Good verbal and written communication skills