Customer Service Agent- Part Time

The information listed is not intended to be a complete job description for all individuals in the job category at all locations. Specific functions, tasks, and requirements may vary or be added depending upon the location and operational requirements. In addition, this position may require successful completion of a fingerprint-based Criminal History Records Check prior to beginning work, and successful completion of a criminal history check by the United States Postal Service and the U. S. Customs Service prior to beginning work or at a later time. A failure to meet these requirements may result in the retraction of a job offer and/or other actions up to and including termination of employment.

After ACS has honored all recall preferences submitted by furloughed CSAs for this location, open CSA positions remain. Accordingly, all eligible employees who are qualified and interested in this position, including active, inactive (i.e., employees on leave of absence or furloughed employees) and Ready Reserve employees, should submit an eBid.

This is a regular part-time CSA position. All CSAs within a location/department bid for available shifts every six months. Shift bids are awarded according to company length of service within the employee''s bid classification. Regular part-time work schedules are less than 40-hours per week, with a minimum work schedule of 20-hours per week.

Employees who receive a conditional job offer for this position will be required to successfully complete the Physical Agility Test prior to beginning work. Failure to meet this requirement will disqualify you from consideration for this job.

JOB SUMMARY:

Handles all facets of work associated with ticketing and making reservations for passengers and those activities necessary to board and deplane passengers, including tagging and lifting passenger's baggage to a bag belt for delivery to the ramp. Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately. Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers. Displays a positive image of Delta. Keeps customers informed while ensuring service delivery. Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time. Performs a variety of duties according to the functional work area assignment; however, agents may be cross-utilized and be required to perform all functions. Specific functions, tasks, and departments may vary or be added depending upon the location and operational requirements. Subject to rotating shifts and off days. May require outside work. Practices safety-conscious behaviors in all operational processes and procedures.
REQUIREMENTS
JOB QUALIFICATIONS:

Should be able to read, write, and comprehend detailed job instructions. Should be proficient in math and English grammar. Previous ticket counter or gate experience is preferred. Requires a valid driver's license. Must have strong listening and communication skills in order to identify customer needs and to provide directions appropriately. Must display a positive image of Delta. Passenger service personnel must be able to successfully complete courses in the appropriate training path for the job area where openings exist; the minimum passing score on all course exams is 75%. Must be able to perform the essential functions of the job, including the ability to lift at least 70 pounds. Must be performing satisfactorily in present position.