Customer Operations Manager - Shipping/Receiving - South Bay

Through innovation, growth and strategic acquisition, Pitney Bowes (NYSE: PBI) has become the $5.5 billion leader in the fast-growing mailstream category. We do business in more than 185 countries and employ over 34,000 mailstream professionals.



Once known as the postage meter company, today our capabilities span the entire mailstream-helping our customers create, produce, distribute and manage their mail, documents and packages. Our software, hardware and services integrate physical and digital communications and provide for streamlined operations, enhanced remote commerce, precision marketing, clean and accessible data and more efficient transactions. So businesses of all sizes can boost customer acquisition, build customer loyalty and reduce costs.



We are currently seeking a Customer Operations Manager to manage an on-site Shipping/Receiving operation in the South Bay. The Customer Operations Manager is responsible for all aspects of the contracted site services and the on-site team. In order to achieve these objectives, the COM is expected to: enhance customer satisfaction, increase employee engagement and maintain a cost effective and profitable site operation.



Key responsibilities include:
Financial Performance

  -Creates forecasts and revenue estimates

-Reviews monthly P & L statements for accuracy

-Manages expenses

-Analyzes asset performance and expenditures



Customer Satisfaction

-Meets regularly with customer contact and other member of the customer's management team

-Recommends service enhancements based upon knowledge of customer's business strategy

-Maximizes proprietary Quality Management utilization through service quality metrics reviews



Employee Engagement

-Demonstrates exemplary ethical conduct that establishes an atmosphere of trust and support

-Recognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking, excellent performance

and exceptional efforts to satisfy both internal and external customers
-Coaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees;

addresses performance issues with directness and sensitivity

-Makes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulations

-Oversees training and provides development opportunities

-Effectively balances resources to maximize productivity and efficiency




We offer a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.

PBI is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.
REQUIREMENTS


The ideal candidate will possess the following qualifications:



Minimum 2 years experience managing shipping/receiving or mailroom operations required

Minimum 2 years experience managing at least 10 employees

Undergraduate degree preferred

Preferred experience using a quality management system

Effective customer relationship building skills
Effective written and verbal communication skills; proven analytical skills
Excellent planning, prioritization and organizational skills
Proven experience in high volume/fast paced environment (outsourced services preferred)
Ability to resolve issues without management supervision
Proven experience in achieving financial goals related to revenue and profitability managing a monthly revenue

Willingness to work "hands-on" in the operation

Proficiency in email environments, MS Office Suite (Word, Excel required, PowerPoint preferred)

Valid driver's license and clean driving record (less than 3 violations the past 3 years)