Counter Sales - Full Benefit Package - FLORIDA

Inside Sales / CSR Orlando and Jacksonville, Florida

Role Summary: A CSR is primarily responsible for assisting SUMMIT’s customers over the phone or internet with SUMMIT product questions, quotations and orders. Discretionary authority is used frequently to determine and provide Customers product pricing, negotiate pricing with Suppliers, purchase materials specific to Customer orders and maintain service standards. Additionally, CSR’s must effectively partner with Counter and Warehouse Associates or other SUMMIT team members as needed to maintain levels of excellence throughout SUMMIT.

Principal Accountabilities include:
1. Providing timely and accurate information and response to Customer requirements, challenges, issues and information requests. Take ownership of these elements of the job to resolve Customer concerns as efficiently and effectively as possible.
2. Partnering with SUMMIT team members to insure Customer satisfaction is in place. Exceed the Customers expectation whenever possible and feasible.
3. Understanding all product capabilities, features, benefits and equivalents as well as SUMMIT market conditions, product warranties and Summit services to further enhance the Customer’s experience.
4. Proactively following-up on Customer orders, Customer challenges and needs. Respond appropriately within scope of job, SUMMIT capabilities and Customer desires.
5. Negotiating profitable pricing for Customer orders, with both the Customer and Supplier.
6. Assisting Counter and Warehouse Associates whenever this would be helpful to teammates and Customers. Adopt a “whatever it takes” approach to working at SUMMIT. Continuously seek out areas where you can be of assistance.
7. Performing other related duties as assigned and as necessary depending on Summit location, Customer needs, and workflow.


Competitive Pay. Full Benefit Package plus Incentives.
REQUIREMENTS
Essential Skills and Experience:
H.S. degree or GED
Inside Sales experience
Prefer experience within electrical distribution industry