Content Analyst

CSA seeks a skilled Content Analyst to drive the design, development, production, quality assurance, customer support and documentation of new content, and content-related functions and features on CSA Illumina, CSA’s award winning search and content portal for researchers the world over.CSA is a leading provider of comprehensive online and print information products and services to researchers and universities worldwide. Our tradition of innovation in our content and content-driven software applications has won us numerous awards, including the Software and Information Industry's prestigious CODiE Award for Content Aggregation Services. CSA is headquartered in Bethesda, MD and is privately owned.As Content Analyst you will work with content providers, CSA editorial staff and programmers to schedule, load, evaluate and enhance CSA Illumina’s content offerings.
Content Analyst responsibilities include:
•Obtaining sample data and documentation
•Analyzing data and developing specifications for converting data to CSA Illumina format
•Developing and implementing quality control/test plans for new or reloaded content
•Working with programmers while testing converted data
•Liaising with content provider to resolve data and implementation issues, and to obtain sign-off
•Formatting and loading ancillary information such as thesaurus records, serials source lists, fact sheets and search tips
•Working with training and marketing staff to develop literature on new content.
•Assisting in the writing, updating and production of online help documentation for CSA Illumina users
•Assisting technical support staff to answer content-specific questions from customers
•Assisting in the development and implementation of quality control/test plans for new features and functions on CSA Illumina.More Information
•Please visit our website: www.csa.com
•Competitive Benefits Package
•Tuition Reimbursement Plan
•Metro Accessible
•Please send resume by using the Apply Now Button; type SOFTWARE ENG-BBCA in the subject line. US WORK AUTHORIZATION REQUIRED.
•EOE
REQUIREMENTS
Knowledge and AbilitiesTo perform this job successfully, you must possess:•Detailed knowledge of how to use online library reference systems, and an understanding of how they work.
•Strong analytical skills to resolve issues and determine effective technical or business solutions.
•Exceptional attention to detail.
•Basic knowledge of web authoring tools and web site maintenance.
•Excellent interpersonal and communication skills, both written and oral.
•Ability to think logically and develop instructional materials.
•Ability to set and meet deadlines.
•Adaptable to changes in the workplace.
•Ability to plan and prioritize work activity.
•Ability to work independently and as a team player.
•Ability to tackle issues and problems directly and tactfully.Technical Skills
•Languages – XML, HTML
•Operating systems – Windows NT, 2000, XP, Unix
•Applications/utilities – DreamWeaver, MS Office Suite, Secure CRT, WS FTPEducation, Work Experience
- BS in Information Systems Management or similar technical degree or college degree
- Minimum two years experience in a technical position in an information industry or publishing company.
- Experience in product quality assessment and software testing.Language Skills•Excellent understanding of the English language, oral and written.