Consumer Services Rep

One of the leading rubber manufacturing companies in the country is looking to grow their customer service department. Job duties consist of responding to written, verbal and internet consumer inquires and complaints, using standard responses to the most prevalent questions and complaints. Provides internal intelligence to Product Teams and Quality Assurance on complaints, problems, and trends. Handles follow-up letters & e-mails from consumers regarding rebates, special offers & promotions. Processes consumer replacements, cash refund checks, certificates and cash orders.
REQUIREMENTS
Must have 2-4 years of customer service in a manufacturing environment. Strong computer skills in word, excel and outlook. **Must have less than 3 jobs in 5 years to apply!**